Alejandro Flores
Bellflower,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Robs Grill
02.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Concierge
Norm Reeves Genesis
09.2021 - 04.2023
- Provided punctual, polite valet services to uphold professional standards.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Logged and documented parked vehicle details for accurate records.
- Inspected vehicles to verify condition ahead of customer returns.
- Welcomed arriving guests and explained car retrieval procedures.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Scheduled and confirmed service reservations for guests.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
Champion Leader
Chic-Fil-A
09.2019 - 09.2021
- Oversaw day-to-day activities of several employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Attended industry events to represent organization and build professional network.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
Automotive Lube Technician
Paramount Performance Body Shop
05.2019 - 03.2020
- Worked alone or in team-based systems to complete up to 10 oil changes each day.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Suggested additional services to customers in order to meet upsell goals.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Chef
Taco Nazo
12.2017 - 05.2019
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Monitored food production to verify quality and consistency.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Evaluated food products to verify freshness and quality.
- Interacted with guests to obtain feedback on product quality and service levels.
- Coordinated with team members to prepare orders on time.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.2018
Skills
- Shift Coverage
- Time Management
- Staff Management
- Cost Control
- Staff Supervision
- Overseeing Employees
- Money Handling
- Customer Service and Satisfaction
- Cash Deposits and Receipts
- Operational Efficiency and Safety
- Operational Excellence
Timeline
Service Concierge
Norm Reeves Genesis
09.2021 - 04.2023
Champion Leader
Chic-Fil-A
09.2019 - 09.2021
Automotive Lube Technician
Paramount Performance Body Shop
05.2019 - 03.2020
Assistant Manager
Robs Grill
02.2019 - Current
Chef
Taco Nazo
12.2017 - 05.2019
High School Diploma -
Bellflower High School