Alejandro Florez
Summary
Results-driven bilingual professional with extensive experience in customer engagement and sales. Successfully managed account servicing through CRM and POS systems, consistently exceeding sales targets and enhancing client satisfaction. Seeking to bring strong communication skills and critical thinking to a fast-paced, customer-focused environment.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Sales Specialist
Spectrum
07.2025 - Current
- Managed full-cycle account servicing in enterprise CRM and POS systems, including customer record updates and equipment provisioning.
- Delivered high-volume, high-touch customer service in fast-paced retail, resolving technical and account issues while achieving sales targets.
- Resolved escalated concerns with patience, successfully converting frustrated customers into retained clients.
- Recognized for exceeding sales targets while maintaining exceptional customer satisfaction and retention rates.
Sales
Hawx Services LLC
05.2024 - 09.2024
- Identified potential customers through targeted outreach, contributing to increased lead pipeline.
- Provided exceptional customer service, resolving client concerns and fostering long-term relationships.
- Conducted consultations to assess customer needs and recommend tailored treatment plans, enhancing customer satisfaction.
Foreign Language Interpreter
Accurate Communications LLC
09.2022 - 09.2023
- Facilitated real-time interpretation during meetings, interviews, and official events.
- Interpreted spoken communications between clients and service providers to ensure clear understanding and support for their needs.
- Provided accurate translation services for government documents between English and Spanish across various work sites.
- Collaborated with diverse teams to facilitate effective multilingual communication in high-pressure environments.
Education
High School -
Monsignor McClancy Memorial High School
Jackson Heights, NYSkills
- Multilingual Sales
- Critical thinking
- Team collaboration
- Customer service and care
- Sales expertise
- Sales strategy development
- Sales Consultation
- Technical Expertise
- Administrative support
- Technical troubleshooting
References
- Deetra J Simmons, Manager, Spectrum, 917-584-5970
- Shuva, Coordinator, Accurate Communications, 347-336-9881
- Christopher Lum, Sales, Hawx Services LLC, 917-946-6853
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Specialist
Spectrum
07.2025 - Current
Sales
Hawx Services LLC
05.2024 - 09.2024
Foreign Language Interpreter
Accurate Communications LLC
09.2022 - 09.2023
High School -
Monsignor McClancy Memorial High School