Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Galvez Munoz

Elizabeth,NJ

Summary

Knowledgeable Service Advisor with a solid background in fostering team collaboration, delivering high-quality customer service, and exceeding performance goals. Demonstrated expertise in team-building, training, and client relationships.

Overview

5
5
years of professional experience

Work History

Package Handler Switcher

FedEx
09.2024 - Current
  • Assisted in loading and unloading shipments, maintaining inventory accuracy.
  • Sorted and organized packages for timely distribution to designated areas.
  • Collaborated with team members to streamline package handling processes.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Adhered to safety protocols, ensuring a secure workplace for all team members.
  • Monitored package quality, reporting discrepancies to supervisors promptly.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Service Advisor

Ford Motor Company
12.2022 - 06.2023
  • Provided exemplary customer service by informing clients of service specials, completion times, and service expenses.
  • Developed estimates by costing materials, supplies, and labor and asked open-ended questions to better determine needs.
  • Resolved customer complaints promptly, improving overall client retention through effective problem-solving strategies.
  • Coordinated service appointments, streamlining scheduling processes to improve operational efficiency.
  • Communicated effectively with technicians to relay customer concerns and service requirements.
  • Collaborated with team members to develop best practices for improved workflow and communication.
  • Maintained detailed records of customer interactions and service transactions for future reference.
  • Provided product knowledge support to clients, fostering informed decision-making during service consultations.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening, follow-up, and clear communication.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Technician

Chrysler Jeep Dodge Ram
02.2022 - 01.2023
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.
  • Used problem-solving skills to alleviate issues efficiently.
  • Troubleshot equipment breakdowns and performed preventative maintenance, replacements, and repairs.
  • Conducted routine inspections to ensure compliance with safety and quality standards.
  • Assisted in training new technicians on operational procedures and safety protocols.
  • Collaborated with team members to identify and implement process improvements.

Automotive Lube Technician

Honda
07.2021 - 02.2022
  • Conducted routine oil changes and fluid checks to ensure vehicle performance and reliability.
  • Assisted in diagnosing mechanical issues, providing effective solutions for customer satisfaction.
  • Recommended automotive services to promote optimal vehicle operation and road safety.
  • Maintained cleanliness of service area and equipment, promoting a safe work environment.
  • Collaborated with team members to enable timely completion of service tickets and enhance workflow efficiency.
  • Trained new technicians in proper safety protocols, service techniques, and customer interaction skills.

Lube Technician

JJ Bergamo
11.2020 - 06.2021
  • Performed routine oil changes and fluid checks to ensure vehicle performance and reliability.
  • Inspected vehicles for leaks, wear, and other issues, providing recommendations for necessary repairs.
  • Documented inventory of lubricants and supplies, ensuring availability for daily operations.
  • Maintained safety protocols while handling hazardous materials and specialized tools.
  • Trained new technicians on equipment usage and best practices in lube maintenance procedures.
  • Collaborated with service team to enhance customer satisfaction through timely vehicle servicing.

Warehouse Associate

Amazon
04.2020 - 09.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to conduct inventory management procedures, ensuring accurate stock levels and organization.
  • Collaborated with team members to streamline order fulfillment processes, enhance efficiency, and complete tasks effectively.
  • Trained new associates on safety protocols and operational procedures, promoting a safe work environment.
  • Monitored equipment performance and reported maintenance needs to ensure operational continuity.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Education

No Degree - Automotive Mechanics

Universal Technical Institute
Bloomfield, NJ

High School Diploma -

John E. Dwyer Technology Academy
Elizabeth, NJ
07-2020

Skills

  • Team collaboration
  • Warehouse safety
  • Customer service
  • Complaint resolution
  • Performance goals
  • Computer efficiency
  • Multitasking and organization
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Package Handler Switcher

FedEx
09.2024 - Current

Service Advisor

Ford Motor Company
12.2022 - 06.2023

Technician

Chrysler Jeep Dodge Ram
02.2022 - 01.2023

Automotive Lube Technician

Honda
07.2021 - 02.2022

Lube Technician

JJ Bergamo
11.2020 - 06.2021

Warehouse Associate

Amazon
04.2020 - 09.2020

No Degree - Automotive Mechanics

Universal Technical Institute

High School Diploma -

John E. Dwyer Technology Academy

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