Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro Galvis

Union City

Summary

Reliable Event Server known for high productivity and efficient task completion. Possess specialized skills in customer service, time management, and event setup and takedown. Excel in communication, adaptability, and teamwork, ensuring smooth operation of events and guest satisfaction. Highly skilled Event Server with notable experience in providing exceptional customer service during special events and fine dining situations. Strong capability to manage multiple tasks simultaneously, ensuring smooth operation of events. Demonstrated ability to anticipate guest needs proactively, resulting in consistently positive feedback. Effectively contributed to team success by maintaining high standards of professionalism, cleanliness and efficiency. Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.

Overview

3
3
years of professional experience

Work History

Event Server Custom Events

John Lack Associates LLC
New York
10.2023 - Current
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Totaled checks and used cash register to accept payment for services.
  • Accurately recorded orders taken into POS system before submitting them for processing.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
  • Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.

Restaurant Waiter

Restaurante La Espanola
North Bergen
09.2023 - 11.2024
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Collected tickets and followed proper cash-handling procedures.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked on guests during meals to ensure satisfaction with each course.

Restaurant Host

Noches De Colombia Elizabeth
Union City
03.2022 - 08.2023
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Assigned patrons to suitable tables according to server rotation.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Education

Bachelor of Science - Engineering Physics

Universidad Militar Nueva Granada
Bogota, Colombia
05-2015

MBA - Business Analytics

New Jersey City University
Jersey City, NJ

Skills

  • Credit card transactions
  • Teamwork and collaboration
  • Customer service excellence
  • Cash handling expertise
  • Adaptable and flexible
  • Time management abilities
  • Interpersonal skills
  • Team leadership
  • Detail-oriented
  • Multitasking
  • Cash register operation
  • Customer satisfaction

Languages

English
Professional
Spanish
Professional

Timeline

Event Server Custom Events

John Lack Associates LLC
10.2023 - Current

Restaurant Waiter

Restaurante La Espanola
09.2023 - 11.2024

Restaurant Host

Noches De Colombia Elizabeth
03.2022 - 08.2023

Bachelor of Science - Engineering Physics

Universidad Militar Nueva Granada

MBA - Business Analytics

New Jersey City University
Alejandro Galvis