Alejandro Garcia
Irving,TX
Summary
Friendly, motivated and hardworking service provider skilled at exceeding expectations in fast-paced working environments with demanding objectives for quality, service, and sales.
Talent for quick learning, and highly passionate towards helping people.
Exceptionally polite customer service, and successful in maximizing time productivity, with the goal of happy, satisfied and returning customers with every interaction.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Fruit Of The Earth
06.2023 - Current
- Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services. Ultimately, you will work with a team to ensure our final products meet our organization's standards across the board.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
Planet Fitness Customer Service Representative
Planet Fitness
06.2023 - 02.2024
- Greet members, prospect members and guests, providing exceptional customer service.
- Raised highest membership sales consistently every month
- Handled front desk requirements including answering club’s phone calls assisting callers with varieties of questions.
- POS systems
- Check members into the system
- Membership sales
- Met top membership sales monthly
- Exceptional cleaning, every 15 to 30 minutes, including all gym equipment, machines, free weights, bathrooms, front desk, lounging areas, and Black Card Spa.
- Update accounts with recent information and processed customer payments.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided club walks, bathroom checks, deep cleaning, hot-spot cleaning, which are all forms of our regular cleaning duties.
- Went above/beyond by: helping out at different Planet Fitness locations if they needed assistance while being short-staffed, opened and closed back-to-back shifts, and have stayed overtime and took on extra shifts if needed while our location was short on staff.
Shift Supervisor Trainee
ImageFIRST
07.2022 - 05.2023
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Developed strong relationships with suppliers, negotiating favorable contracts to secure high-quality materials at competitive prices.
- Collaborated with senior management on long-term strategic planning initiatives aimed at bolstering company growth and profitability.
- Continuously researched industry trends and advancements in technology to identify opportunities for innovation and integration within the factory operations, driving continuous improvement efforts.
- Supervise Finishing side
- Ige production inventory with other departments to assure deliveries were made to our customers
- Assisted upper management to direct any tasks they needed to implement on the production floor
- Finish and implemented lean manufacturing practices to increase productivity efficiency in a production plant of 15 employees
Loader Cordinator
Image First
06.2021 - 02.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stayed up to date on company products and services to support sales objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhere to company’s policies and procedures and excel our daily goals as a loader which allowed me to be promoted as a coordinator
- Managed two employees that were responsible for fulfilling work orders that were delivered directly to the end customer
- Assure quality standards were met to deliver optimal customer service
- Set up processes to manage work efficiency
Education
High School Diploma -
Central Visual And Performing Arts High School
St Louis, MO05.2021
Skills
- Exceeds expectations in high-demand, fast-paced environments
- Effective multi-tasker
- Team Player
- Maximized time productivity
- Sales and customer service experience
- Talent for helping others, problem-solving under pressure
- Reliable
- Business development understanding
- Courteous demeanor & friendly
- Bilingual, Spanish and English
Timeline
Quality Assurance Analyst
Fruit Of The Earth
06.2023 - Current
Planet Fitness Customer Service Representative
Planet Fitness
06.2023 - 02.2024
Shift Supervisor Trainee
ImageFIRST
07.2022 - 05.2023
Loader Cordinator
Image First
06.2021 - 02.2023
High School Diploma -
Central Visual And Performing Arts High School
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