Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Garcia

East Chicago,IN

Summary

Dynamic Assistant Manager with a proven track record at Rent A Center, excelling in customer service and team leadership. Enhanced sales performance through effective training and problem-solving, fostering strong client relationships that drove repeat business. Bilingual and skilled in money handling, I consistently contributed to a positive work environment and high employee satisfaction.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Rent A Center
10.2018 - Current
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Trained new associates in successful sales and performance strategies.

Assistant Manager

PLS Check Cashing
03.2012 - 08.2017

• Assisted manager with opening and closing of business day, counting drawers, ordering and stocking and supervising daily operations

• Cashed checks, handled various forms of currency, issued forms of payment which included prepaid cards and money orders,

• Assisted customers with wire transfers and utility bill payments

Education

Associate In Accounting -

Robert Morris University
Chicago, IL
05.2011

High School Diploma -

East Chicago Central High School
East Chicago, IN
05.2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Goal setting
  • Customer rapport
  • Team motivation techniques
  • Bilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Rent A Center
10.2018 - Current

Assistant Manager

PLS Check Cashing
03.2012 - 08.2017

Associate In Accounting -

Robert Morris University

High School Diploma -

East Chicago Central High School
Alejandro Garcia