Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro Garcia

Laredo

Summary

Technical Support Engineer with experience supporting SaaS platforms, troubleshooting complex workflows, and resolving system issues using APIs, configuration tools, and automation. Strong background in application support, internal tooling, and cross-functional collaboration.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer / Application Support

Independent Systems & Web Consultant
01.2024 - Current
  • Supported and maintained customer-facing and internal systems for small and mid-sized businesses.
  • Diagnosed workflow and data issues across web applications and operational tools.
  • Built automation and internal utilities to improve reliability and reduce manual effort.
  • Worked directly with clients to troubleshoot technical issues and translate business needs into system improvements.

Software Support Analyst

Onit
01.2022 - 01.2024
  • Provided technical application support for enterprise SaaS workflow software.
  • Investigated and resolved issues using REST APIs, HTML, configuration tools, and automation.
  • Queried and validated data to diagnose system behavior.
  • Collaborated with engineering and product teams on escalated issues.
  • Received multiple quarterly MVP awards.

Education

Software Engineering Bootcamp - Full-Stack Development

Hack Reactor
Austin, TX

Skills

  • SaaS application support
  • Technical troubleshooting and debugging
  • Rest APIs and integrations
  • SQL and data analysis
  • Workflow automation
  • HTML, CSS, and JavaScript
  • Documentation and knowledge bases
  • Cross-functional collaboration
  • Web application support
  • SaaS troubleshooting
  • Customer relationship management
  • Technical documentation
  • Collaborative problem solving
  • Issue escalation management
  • Written communication
  • Time management
  • Team collaboration
  • Customer success management
  • Ticket management
  • Data analysis
  • Problem-solving
  • Application support
  • Customer support
  • Technical support
  • Support system management
  • Process improvement

Languages

English
Professional
Spanish
Professional

Timeline

Technical Support Engineer / Application Support

Independent Systems & Web Consultant
01.2024 - Current

Software Support Analyst

Onit
01.2022 - 01.2024

Software Engineering Bootcamp - Full-Stack Development

Hack Reactor
Alejandro Garcia