Alejandro Garcia

• Front-End Leadership: Direct daily Central Checkout operations, managing traffic flow and customer throughput to maintain high service and efficiency standards.
• Developed and coached Partners in customer service standards, suggestive selling techniques, and operational compliance to enhance team effectiveness.
• Team Development & Coaching: Train, coach, and mentor Partners in customer service standards, suggestive selling techniques, and operational compliance.
• Monitored front-end selling metrics and operational goals to identify trends and improve store performance.
• Troubleshot and resolved front-end equipment and software issues, including POS registers and self-checkout units.
• Operational Audits & Safety: Conduct store walks to assess conditions, enforce H-E-B safety and sanitation SOPs, and provide immediate on-the-spot coaching.
• Resolved complex customer inquiries and complaints using hospitality principles and service recovery strategies to ensure customer satisfaction.
• Technical Troubleshooting: Troubleshoot and resolve front-end equipment and software issues (POS registers, self-checkout units, e-Commerce tools) or escalate to Help Desk as needed.

• All duties of a CSA and Cashier
• Completed fuel service training on February 5, 2021
• Completed training for business center operations on March 28, 2023
• Assisted managers and leads with transaction overrides to ensure smooth operation
• Contributed to high-side management by assisting with daily operations
• Assisted with the management, direction, and training of onboarding CSA’S
• Assisted as backup to Service Managers & Leads
• Troubleshot equipment (Ex., POS, coupons, SCO).

• Unloaded merchandise from baskets and transported groceries to customer vehicles, ensuring high-quality customer service.
• Helped customers locate merchandise, answered product-related questions, and facilitated exchanges and purchases of propane tanks.
• Gather baskets and perform cleanup duties inside and outside (parking lot) of the store.
• Returned products and damaged items to designated locations throughout the store, maintaining organized inventory. Performs red basket fill up / retrieval duties

GPA: 3.40