Alejandro Garza
Mission
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
Work History
Door Dasher
DoorDash
04.2021 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Enhanced communication with customers through proactive updates on order status.
- Navigated efficiently through various delivery routes for expedited service.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
Store Manager
Mary Jane Cbd Dispenary
07.2023 - 03.2024
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Customer Service Representative
IBEX Global
09.2022 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
Overnight Stocker
Meijer
05.2022 - 08.2022
- Maintained neat, organized stockroom free of hazards.
- Updated manuals to reflect amending of rates, rules or regulations.
- Stocked designated items on shelves, end caps and displays.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Car Porter
Detroit Quality Staffing L L C
11.2021 - 05.2022
- Serviced vehicles in storage to protect tires, battery and finish against deterioration.
- Applied fuel additives to help clean and protect engines.
- Maintained new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries.
- Collected and disposed of trash in vehicle console spaces and under seats.
Paper Machine Operator
Minute Man
01.2019 - 07.2019
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Maintained equipment performance by lubricating and cleaning components.
- Replenished materials and supplies as needed to maintain production.
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Evaluated final products to verify compliance with work orders and detect defects.
Sales Associate
Forever 21
05.2018 - 07.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
McDonalds Crew Trainer
McDonald's
12.2017 - 05.2018
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Taught new team members correct procedures for all areas of operations.
Busser/host
El Zócalo Mexican Restaurant
05.2017 - 10.2017
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Offered product samples, answered questions and helped customers find items.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Diploma -
La Joya Palmview High School
Mission, TX05.2017
Skills
- Efficient multitasking
- Safety awareness
- Cash handling proficiency
- Patience and Tolerance
- Reliability and punctuality
- Tech-savviness
- Motor Vehicle Operation
- Customer Communication
- Hourly shift management
- Retail Inventory Management
- Customer Service Management
- Employee Training
Additional Information
- Willing to relocate: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Mary Jane Cbd Dispenary
07.2023 - 03.2024
Customer Service Representative
IBEX Global
09.2022 - 03.2023
Overnight Stocker
Meijer
05.2022 - 08.2022
Car Porter
Detroit Quality Staffing L L C
11.2021 - 05.2022
Door Dasher
DoorDash
04.2021 - Current
Paper Machine Operator
Minute Man
01.2019 - 07.2019
Sales Associate
Forever 21
05.2018 - 07.2018
McDonalds Crew Trainer
McDonald's
12.2017 - 05.2018
Busser/host
El Zócalo Mexican Restaurant
05.2017 - 10.2017
Diploma -
La Joya Palmview High School