Alejandro Garza
Fort Worth
Summary
Operations Manager: with experience in diverse companies dedicated to manufacture, refurbishing, test and quality control of cell phones and electronic gadgets. Demonstrated continued success improving the bottom line, by increasing production efficiency, quality, and meeting or exceeding customer requirements. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance. Provide general guidance/direction to achieve the goals and objectives in a high volume environment, responsible for operations process improvements. Fluent Spanish language. This was accomplished through a management style that focuses on teamwork, while allowing individuals to achieve their personal best.
Overview
23
23
years of professional experience
Work History
Operations Manager
Group O
09.2018 - 06.2022
- Started a new program, managing day to day operations focused on attainment of key business metrics, continuous improvements to achieve or exceed customer SLA expectations.
- Leading a program dedicated to test and perform quality control of cellular devices and electronic gadgets.
- Managing a group of 90 plus teammates including team of 4 supervisors and 6 leads.
- Increased revenue and productivity in this period through process improvements, goal setting, performance directions and team cross training to ensure and/or exceed accomplishment of company objectives.
- Streamlined operational processes to enhance efficiency and reduce waste across multiple departments.
- Oversaw daily operations, ensuring compliance with safety regulations and organizational standards.
- Analyzed operational data to identify trends and drive strategic decision-making for resource allocation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Quality Lead (Temporary Job)
FEDEX
10.2017 - 09.2018
- Lead a team of QA auditors and document writers for a cellular device program dedicated to test, program, pack, and ship cellular devices.
- Led quality assurance initiatives to enhance operational efficiency across sorting and delivery processes.
- Analyzed process data to identify areas for improvement, resulting in streamlined operations and reduced errors.
- Monitor daily quality of finished goods as well of ready to ship product, including daily process and line audits to ensure compliance with established process and requirements.
- Review, update and create documents as work instructions, CTQ’s (Critical to quality) desktops, train and cross train employees.
Production Supervisor
FOXCON (S&B INDUSTRIES)
01.2014 - 07.2017
- Responsible for mage an account of 30-40 employees dedicated to refurbishing, repair receive and ship cell phones, process improvements, 5S implementation, attendance and performance of employees, plan production accordingly to meet customer demand, as well as manage inventory and daily hours for the best efficiency.
- Trained and mentored team members on efficient production techniques and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated with quality assurance teams to maintain product standards and compliance regulations.
- Resolved issues quickly to maintain productivity goals.
Production Supervisor
FLEXTRONICS
06.2013 - 11.2013
- Responsible for the daily supervision of several cellular phone production lines: specializing in manufacturing, testing, and programming of cellular devices.
- Responsible for all areas of production: including staffing, training, and logistics.
- Assisted in Forecast and scheduling production throughput.
- Organized work teams for process improvements.
- Ensuring quality and productivity standards are met and/or exceeded on a consistent basis; Continuously monitoring, coaching, and counseling employees on quality, productivity and overall work performance.
- (left due to company closed).
Operations Supervisor
GENCO/ATC Logistics and Electronics
06.2006 - 05.2013
- Responsible for the daily supervision of several cellular phone production lines: specializing in refurbishment, testing, and programming of cellular phones.
- Responsible for all areas of production: including staffing, training, and logistics.
- Assisted in Forecast and scheduling production throughput.
- Organized work teams for process improvements.
- Increased production output, product yield & Quality.
- Track daily production, monitor daily hours to ensure PPMH met or exceed target.
- Managing daily operations to ensure operational measures are achieved; Ensuring quality and productivity standards are met and/or exceeded on a consistent basis; Continuously monitoring, coaching, and counseling employees on quality, productivity and overall work performance.
- Developing and implementing strategic organizational plans to attain performance targets; preparing departmental reports, and action plans.
Production Manager
Radio Shack (on site ATC Logistics and Electronics)
08.2003 - 06.2006
- Responsible for the management of several employees, on the production floor; specializing in the refurbishment of cellular phones.
- Responsible for all areas of production, materials, staffing, training, and logistics.
- Forecast and schedule production throughput.
- Coordinate all new product launches.
- Organized work teams for process improvements, utilizing Six Sigma and CPI processes.
- Also, increased production efficiency yield by 25%.
- Assisted in the implementation of ISO9001:2000 standards.
- Accept a position from ATCLE as production supervisor as ATC bought Radio Shack project.
Production Lead/ Technician
MOTOROLA (CTDI-BUTLER)
12.2002 - 08.2003
- Supervise a group of 28 people specializing on Refurbishment of cell phones, reworked, software upgrades, PRL, & IP address RF conductive and radiated test, soldering small components, connectors & conductors, labeling, receiving/shipping data entry, functional tests, quality inspection, screening units for liquid or physical damaged.
- Left position due to position offered at Radio Shack Corporation.
Line Lead
VALEO, Switches & Detection Systems
09.2002 - 11.2002
- Supervise & operate four SMD lines, operate universal HSP, GSM machines, SIMMENS machines for SMD, verify parts, replace reels, tracking production & keep the best quality possible along with meeting production targets.
- Left position due to company moved to Mexico.
Production & Logistics Lead
NOKIA Mobile Phones
04.1999 - 06.2002
- Responsible of a group of 48 people specializing on the assembly of new cell phones, including SMD area, supervise and monitor productivity, quality and monitor hourly yield, combined with packaging and shipping of product, track attendance and performance of employees, and motivate and lead employees to give the best.
- In addition to coach them and find the best position in the company for them to became successful.
- Left company due to reduction in force, company transferred most of projects out of country due to labor cost.
Education
Business Administration -
University of Nuevo Leon
Monterrey, N.L.01.1993
Communications - undefined
University of Monterrey
Monterrey, N.L.01.1990
Skills
- Leadership
- Cost Containment
- Process Control
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- MS office
- Inventory control
- Project leadership
- Process improvement
- KPI tracking
- Product management
- Process flows
- Supply chain distribution
- Supply chain management
- Fuent in spanish
- Supply chain logistics
- New Business Integration
- Team Building
- Establishing Trust
- WMS Implementations
- Kronos Timekeeping
- Production Planning & Forecasting
- Manufacturing
- Certified Notary Public
- Quality Control/ 5S
- Lean Manufacturing
- Supervision
- Management/Bi-lingual
Timeline
Operations Manager
Group O
09.2018 - 06.2022
Quality Lead (Temporary Job)
FEDEX
10.2017 - 09.2018
Production Supervisor
FOXCON (S&B INDUSTRIES)
01.2014 - 07.2017
Production Supervisor
FLEXTRONICS
06.2013 - 11.2013
Operations Supervisor
GENCO/ATC Logistics and Electronics
06.2006 - 05.2013
Production Manager
Radio Shack (on site ATC Logistics and Electronics)
08.2003 - 06.2006
Production Lead/ Technician
MOTOROLA (CTDI-BUTLER)
12.2002 - 08.2003
Line Lead
VALEO, Switches & Detection Systems
09.2002 - 11.2002
Production & Logistics Lead
NOKIA Mobile Phones
04.1999 - 06.2002
Communications - undefined
University of Monterrey
Business Administration -
University of Nuevo Leon
Professional Development
- Experience in WMS.
- Organizational, analytical, presentational, verbal, and written communications skills.
- Experience with the implementation of Lean Manufacturing and ISO standards.
- Experience in Quality Control, root cause analysis, etc.
- Fluent in Microsoft Office Suite software and Outlook.
- Experience with QAP (Quality Assurance Platform)
Major Strengths
- Leadership
- Cost Containment
- Process Control
- New Business Integration
- Team Building
- Establishing Trust
- WMS Implementations
- Kronos Timekeeping
- Production Planning & Forecasting
- Manufacturing
- Certified Notary Public
- Quality Control/5S
- Lean Manufacturing
- Supervision
- Management/Bi-lingual
Hr Training
- COMPLETED Annual Continuing Education Program Training for Managers
- COMPLETED Annual Sexual Harassment Training – 2021-2022
- COMPLETED Employee Lifecycle - #1 Submitting a Job Requisition in iCIMS
- COMPLETED Employee Lifecycle - #2 iCIMS Hiring Manager Portal
- COMPLETED Employee Lifecycle - #3 New Hire Form Training
- COMPLETED Employee Lifecycle - #4 Employee Change Notices
- COMPLETED Employee Lifecycle - #5 Separation Notice Form
- COMPLETED Kronos Mobile Timekeeper
- COMPLETED Virtual Meeting Training
- COMPLETED Wage Change Requests via Sign Now
Information Security Training
- COMPLETED Annual Information Security Review – 2021
- COMPLETED Change Gear Training
- COMPLETED Windows Virtual Desktop
Safety Training
- COMPLETED Annual Safety Training for Managers and Supervisors 2021
- COMPLETED Group O Covid 19 Training
- COMPLETED Safety Training - 2022 Annual Group O Enterprise
- COMPLETED Safety Training for Managers and Supervisors
Quality Training
- Introduction to Quality Control
- Understanding Cost of Quality and TQM Tools
- The Seven Basic Quality Control (7 - QC) Tools
Courses Cont
- COMPLETED Business Continuity Planning – Castellan
- COMPLETED Quality Event - Requestor & Responder Training Monday.com
- COMPLETED TL9000 Overview