Alejandro Gimenez
Walnut,CA
Summary
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking to obtain a position which allows me to build strong business relationships and exceed expectations to excel within the company. I look forward to utilizing my skills to improve beyond my current abilities.
Overview
25
25
years of professional experience
Work History
Installer Level 3
Pirch
04.2019 - 03.2024
- Answer daily calls about scheduled projects
- Track products such as home appliances, facets and décor
- Route Teams of 2 men for 6 trucks for daily work routes
- Assist an average of 50 or more customers daily
- Send technician out for services
- Follow up with customers on their services
- Inspected installations to check for functionality and maintain customer satisfaction.
- Installed complete systems at new residential and business construction sites.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Loaded truck and properly secured items to prevent damage for deliveries.
President
A & G Express Lines Inc.
04.2014 - 07.2018
- Receive orders from sale team
- Input orders into CRM systems for booking
- Request any fees as needed for billing
- Process all paper work from drivers to hit dead line Tuesdays for accounting to process payroll
- Invoice orders for billing department
- Track and trace food product for production
- Update excel sheets with all notes pertaining to all orders
- Dispatch east coast loads to Northern California
- Process work orders, invoices and billing
- Responsible for running day to day business trucking operations
- Recruiting drivers and securing business loads to maintain production
- Company administrator and maintaining safety compliance
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Dispatcher/ Safety Compliance Officer Level 3
C & R Express
11.2004 - 02.2015
- Track drivers on jobsite
- Dispatched technicians and updated technicians logs
- Keep track of all technicians in route
- Obtain documents needed for permits
- Obtain contracts for projects
- Obtain payments for projects to begin
- Inspecting trucks and trailers to make sure they are DOT compliant
- Responsible for handling 18 trucks, 18 trailers and 18 drivers
- Facilitated Annual inspections and 90 Day BIT inspections for all trucks and trailers
- Organizing drivers for proper loading instructions and driving routes
- Acquired loads from brokers and dispatching all drivers
- Available 24/7 for resolving emergencies.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Office Manager
Colton Valley Medical Group
04.1999 - 03.2004
- Answer daily calls about scheduled projects
- Running day to day operations of the medical group
- Supervisor of nurses and administrative staff
- Responsible for collecting money from patients and insurance companies
- Organized employee schedules
- Coordinated weekly meetings.
Education
Walnut High School
Walnut, CASkills
- Great Analytical and Research Skills
- Great written and verbal presentation skills
- Excellent Customer Service Skills
- Adapts well to fast paced environments
- Strong Communication Skills
- High energy and open personality
- Flexible & reliable hard worker
- Thrive in both independent & collaborative work environments
- Attention to Detail
- Time Management
- Positive Attitude
- Power Tool Operation
References
References upon request.
Languages
Spanish
Full Professional
Timeline
Installer Level 3
Pirch
04.2019 - 03.2024
President
A & G Express Lines Inc.
04.2014 - 07.2018
Dispatcher/ Safety Compliance Officer Level 3
C & R Express
11.2004 - 02.2015
Office Manager
Colton Valley Medical Group
04.1999 - 03.2004
Walnut High School