Kristal Lara
Manteca,CA
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Bartender
The Rusty Hook
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Customer Service
DHL Supply Chain
03.2022 - 12.2022
- General clerical work. Promptly responded to emails and faxes, addressing customer inquiries, solving problems and providing product information.
- Investigated and resolved customer inquiries quickly, and accurately.
- Responsible for providing product, service, and transit information to customers and act as th liaison to facilitate issue resolution.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Back Office Clerk
Best Buy
12.2015 - 11.2018
- Specialized in employee administration and support to staff and management.
- Received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Responsible for opening and closing procedures and conducted cashier drops, cash control to 20+ drawers, and vault monitoring, accounting for errors and resolving discrepancies.
- Maintained inventory for back-office supplies, computers and work-stations.
- Assisting in the recruitment process: Pre-screened resumes, and conducted phone interviews for open jobs to arrange interviews with Managers.
- Arranged background checks, on-boarded new team members, and processed new hire paperwork.
- Organized employee records.
- Verified timekeeping records.
Administrative Clerk
San Jose Unified District
05.2015 - 12.2015
- Finalized and processed enrollment applications. Managed complaints and resolutions with parents - Acted Spanish translator.
- Data entry for enrollments and managed private documentation.
- Entered student data and updated contacts with information to keep records current.
- Displayed consistent, positive attitude towards parents, peers and other personnel, even during high-stress situations.
- Delivered administrative support to office staff.
Education
Associate of Arts -
San Joaquin Delta College
Stockton, CASkills
- Fluent in Spanish
- CPR and AED Certified
- Microsoft Proficient
- Office Administration
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Multitasking and Time Management
- File and records management
- Hospitality Service Expertise
Timeline
Bartender
The Rusty Hook
09.2022 - Current
Customer Service
DHL Supply Chain
03.2022 - 12.2022
Back Office Clerk
Best Buy
12.2015 - 11.2018
Administrative Clerk
San Jose Unified District
05.2015 - 12.2015
Associate of Arts -
San Joaquin Delta College
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