ALEJANDRO GONZALEZ
San Jose,CA
Summary
Dynamic and results-driven professional with over 6 years of experience in customer service roles, including a notable tenure at Burke Williams Day Spa. Excelled in enhancing client satisfaction and retention through empathic communication and innovative problem-solving. Demonstrated sales expertise and bilingual proficiency, significantly expanding customer base and achieving top seller status at Vector Marketing Corporation. A driven individual embodying a strong work ethic and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Massage Therapist
Burke Williams Day Spa
08.2021 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Sales Representative
Vector Marketing Corporation
09.2020 - 06.2021
- Promoted to ASR (Advanced Senior Sales Representative) in my first month
- Sold at least $3000 worth of product within my first month
- Made it on the acknowledgment list of top sellers within my first month
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Recommended accurate and effective solutions to customers after identifying problems.
- Created and executed reorganization plan, training anddevelopment programs and implemented process improvements.
- Retained excellent client satisfaction ratings through purchases and reviews.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Floor Associate
Bed Bath & Beyond
08.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
NeuroMuscular Therapy Certification -
National Holistic Institute
1530 Meridian Ave Suite 301, San Jose, CA 9512506.2022
Massage Therapy Certification -
National Holistic Institute
1530 Meridian Ave Suite 301, San Jose, CA 9512507.2021
High School Diploma -
Andrew Hill High School
3200 Senter Rd, San Jose, CA 9511105.2020
Skills
- Excellent customer service
- Languages: English and Spanish
- Impeccable Work Ethic
- Innovative and Creative
- Empathic and understanding
- Hardworking and efficient
- Over 6 years in customer service related industries
- Determined, Passionate, and Tenacious
- Sales expertise
- Interpersonal communication skills
- Sales strategy development
- Complex Problem-Solving
- Customer Retention
Timeline
Massage Therapist
Burke Williams Day Spa
08.2021 - Current
Sales Representative
Vector Marketing Corporation
09.2020 - 06.2021
Sales Floor Associate
Bed Bath & Beyond
08.2020 - 01.2021
NeuroMuscular Therapy Certification -
National Holistic Institute
Massage Therapy Certification -
National Holistic Institute
High School Diploma -
Andrew Hill High School
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