Joaquin Alejandro Gonzalez
Desamparados,San Jose
Summary
Subject Matter Expert skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Passionate for software development and automation of process through scripting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SME Integration Support Analyst
Pfizer Inc.
01.2024 - Current
- Provide critical supporting, documentation, process flows and related information about Pfizer's acquisition for Seagen Inc. within the O2C scope.
- Creating and hosting project's meetings to provide minutes with insights and key points about topic discussed using Copilot and Microsoft 365 to ease and automate the process.
- Travel to workshop sessions to collaborate with stakeholders, gather requirements, and provide subject matter expertise to meet the stablish dead lines.
- Reviewed, updated, and created new Work Instructions and SOPs to ensure they reflect current processes and best practices.
- Create and update PM tracking tools to monitor project progress, performance metrics and key deliverables.
- Worked closely with site managers and directors to ensure project alignment, address concerns, and provide updates on project milestones.
Business Reporting Analyst
Pfizer Inc.
01.2023 - 01.2024
- Automate O2C reports generation for daily customers' payment transactions and status using Microsoft Excel Queries and DAX formulas.
- Create Power BI dashboards using Python scripts to display current AR Customers balances status and overdue amounts.
- Performing forecasting for France market on a quarterly basis using global DSCoE Team's global forecasting template.
- Prepare, validate and present monthly O2C monthly operational meeting deck to deliver to Sr Managers and process owner within the O2C scope.
- Hosting monthly global team's meeting to promote joy and relationships with colleagues and/or stakeholders.
- Automated manual reporting tasks, allowing more time for strategic analysis projects aimed at improving overall business performance.
SME Chargebacks Analyst
Pfizer Inc.
03.2017 - 01.2022
- Participated in the second-wave transition of the GTN CoE operations into GBS San Jose hub.
- Validating and, either approving or rejecting the eligibility for chargebacks submissions filed by US-big 3 wholesalers.
- Performed as SME analysts and travel to US to promoted process-improvement and automations across the operation in participation with GBS Memphis colleagues.
- Power BI and Spotfire dashboard generation pilot project to start capturing metrics and insights from the overall chargebacks workloads.
- Provided strong communication channels between analysts and POD lead to provide weekly status and/or concerns to address on time.
- Identified and recommended improvements in the way the data is imported, prepared and address by other Chargebacks Analysts.
- Supported Chargebacks processing across the four different PODs (Cencora, McKesson, Cardinal and Mid-tiers wholesalers) within GTN CoE.
Education
Bachelor of Science - Information Technology
Universidad Internacional De Las Americas
San Jose, Costa Rica04.2025
Skills
Strong analytical skills
Training and mentoring
Expertise in subject matter
Self-learner
Python scripting
Microsoft Office 365 tools
Basics of IaC ARM Templates
Linux terminal, Users management, files and folders permissions
Certification
- Microsoft AZ-104 Azure Admin | Self-pace-training | Currently in progress
Hicking, Running and Workout
Love outdoors activities, nature and grills since it helps to release accumulated stress and make a balance between work-life. Actively working out and running to maintain optimal health and condition. I also enjoy learning new languages to connect with colleagues world-wide.
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
SME Integration Support Analyst
Pfizer Inc.
01.2024 - Current
Business Reporting Analyst
Pfizer Inc.
01.2023 - 01.2024
SME Chargebacks Analyst
Pfizer Inc.
03.2017 - 01.2022
Bachelor of Science - Information Technology
Universidad Internacional De Las Americas
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