Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Alejandro Guerrero

Alejandro Guerrero

Chula Vista,CA

Summary

9 Years of experience in shipping coordination and logistics, and an extensive customer service related background. 6 Years of freelance event management. By contributing friendly, fast paced work ethic, while presenting strong bilingual communication skills, I will be a great asset to your company.

Overview

8
8
years of professional experience

Work History

Freelance Content Photographer/Digital Content Creator

CODICIADO / Codiloko Records
2023.04 - 2024.05
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images during concerts.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Photographed high-quality images for various print and digital projects.

Provided exceptional customer service throughout entire process from initial consultation to delivery of final products.

  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Offered image proofs to help clients choose best photos from shoot.
  • Enhanced brand visibility by creating engaging digital content across various platforms.

International Customer Service Representative

SCUBAPRO
2020.02 - 2023.03
  • Provide world-class support to customers and end-users via incoming phone, e-mails, faxes and online support
  • Handle international dealer complaints in professional manner and in accordance with policy/procedure
  • Input and expedite dealer and consumer orders into computer database within 24 hours of receipt
  • Responsible for all aspects of order accuracy including but not limited to address, terms, carrier, pricing/commissions, order status, and product availability
  • Monitor and provide accountability for order completion through daily reporting
  • Process export documentation for international orders, and ensure the warehouse team received the proper paperwork needed in a timely manner
  • Maintain address book database
  • Research and process credits and charge backs in a timely manner within policy and company procedures
  • General filing, department projects, and other duties as assigned by supervisor.

Corps Member (Greenbuild department)

Urban Corps Of San Diego
2019.02 - 2019.12
  • Work as a diverse team to improve, rebuild, and remodel low income neighborhood homes
  • Perform duties including: Measuring and cutting materials, painting, remodeling rooms, kitchens, and restrooms, built fences, placed flooring, and various other handyman tasks.

Customer Service Representative and Shipping and receiving coordinator

Imperial Toy
2018.02 - 2019.06
  • Manage 200k+ customer purchase orders from companies like Walmart, Walgreen's, and CVS, by following through from their placement until their pickup at our location
  • Schedule pickups with truckload services.

Sales Lead

USS Midway Museum
2016.08 - 2018.02
  • Manage all till information from store open to store close
  • Work to maximize team efficiency in keeping the sales floor stocked for each customer
  • Handle customer issues or concerns
  • Assist shipping manager on picking, and shipping of online orders
  • Work with the store director and team leads to create strategies for sales tactics
  • Keep track of bank cash deposits and safe count information every day.

Education

High School Diploma -

Urban Corps Of San Diego
San Diego, CA

Skills

  • Team Leadership
  • Client Services
  • Bilingual Communications
  • Distribution Logistics
  • LTL Shipping
  • Export Documentation
  • International & Domestic Shipping
  • Upselling
  • Purchasing
  • Customer Support
  • Data entry proficiency
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Freelance Content Photographer/Digital Content Creator

CODICIADO / Codiloko Records
2023.04 - 2024.05

International Customer Service Representative

SCUBAPRO
2020.02 - 2023.03

Corps Member (Greenbuild department)

Urban Corps Of San Diego
2019.02 - 2019.12

Customer Service Representative and Shipping and receiving coordinator

Imperial Toy
2018.02 - 2019.06

Sales Lead

USS Midway Museum
2016.08 - 2018.02

High School Diploma -

Urban Corps Of San Diego
Alejandro Guerrero