Alejandro Gutierrez
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Counter Service Pizza Maker
Whole Food Market
Phoenix, AZ
02.2024 - Current
- Greeted customers in a friendly and courteous manner.
- Prepared pizza dough for use in making pizzas according to established recipes.
- Baked pizzas in ovens at temperatures up to 500 degrees Fahrenheit.
- Monitored baking progress through visual inspection and by using thermometers.
- Assisted with cleaning tasks such as sweeping floors, washing dishes, wiping counters, and sanitizing equipment.
- Checked inventory levels on a daily basis to ensure that all necessary items are stocked properly.
- Followed food safety guidelines when preparing foods for customers.
- Adhered to health department regulations regarding sanitation standards while working in kitchen areas.
- Kept work area clean throughout shift by washing dishes quickly after each order was completed.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Shift Lead
Salad And Go
Phoenix, AZ
06.2023 - 01.2024
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
Shift Lead
Starbucks
Phoenix, AZ
01.2021 - 04.2023
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Taught staff upselling techniques to meet revenue targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Assisted general manager with operations game plan and company initiatives implementation.
Warehouse Packer
Amazon
Phoenix, AZ
02.2020 - 10.2021
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used pallet jacks to move items to and from warehouse locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Phoenix Digital Academy
Phoenix12.2020
Skills
- Guest Service
- Operations Monitoring
- Interpersonal Relations
- Verbal and Written Communication
- Conflict Resolution
- Customer Service Management
- Cash Handling
- Bank Deposit Preparation
- Coin and Currency Counting
- Large Bill Drops
Timeline
Counter Service Pizza Maker
Whole Food Market
02.2024 - Current
Shift Lead
Salad And Go
06.2023 - 01.2024
Shift Lead
Starbucks
01.2021 - 04.2023
Warehouse Packer
Amazon
02.2020 - 10.2021
High School Diploma -
Phoenix Digital Academy