Alejandro Guzman
3659 College Avenue, San Diego,CA
Summary
Experienced hospitality professional with a strong foundation in guest services, luxury hotel operations, and front desk operations. Adept at inventory control, guest relations, and group coordination, with a focus on delivering memorable service. Recognized for leadership, attention to detail, and maintaining high standards, and problem solving in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Expert and Rooms Controller
The US GRANT - A LUXURY COLLECTION HOTEL
San Diego, California
11.2023 - Current
- Optimized availability and maximized revenue through effective management of room inventory.
- Delivered exceptional luxury service experiences via personalized check-ins and guest recovery.
- Collaborated with Sales and Events teams to coordinate and organize group reservations.
- Ensured alignment with Marriott standards while resolving guest concerns and special requests.
- Maintained accuracy in reservation management for both direct and third-party bookings.
- Contributed to department’s Health and Safety Committee, ensuring compliance with brand standards.
- Awarded Q2 Catalyst Award for contributions to guest experiences, employee development, and business growth.
Hiring Manager
Coronado Barbers
01.2021 - 11.2023
- Used multiple resources in hiring to reach out to a larger audience
- Determined required job seeker qualifications for potential interviews by reviewing and evaluating resume and application information.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Front of House Manager
Yummy Coronado
08.2018 - 11.2023
- Managed day-to-day FOH operations to drive quality, and standards and meet customer expectations.
- Performed cash-handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed and adjusted the restaurant through the COVID-19 pandemic while retaining sales
- Implemented new and updated services for restaurant operations. Ex. Homebase, OpenTable and Clover
Education
Bachelor of Arts - Hospitality Administration And Management
San Diego State University
San Diego, CA07-2027
Associate of Applied Science - Political Science
San Diego Mesa College
San Diego, CA05-2025
High School Diploma -
Coronado High School
Coronado, CA06.2019
Skills
- Employee Training
- Luxury Style Customer Service
- Upselling strategies and skills
- Front office operations
- Rooms management expertise
- Guest complaint resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Q2 Catalyst Award - THE US GRANT
- Generated over $50,000 in incremental room revenue through personalized upgrade offers and elevated guest experiences.
Certification
RBS Certification
Food Handler's Card
Languages
Spanish
Professional
References
References available upon request.
Timeline
Guest Experience Expert and Rooms Controller
The US GRANT - A LUXURY COLLECTION HOTEL
11.2023 - Current
Hiring Manager
Coronado Barbers
01.2021 - 11.2023
Front of House Manager
Yummy Coronado
08.2018 - 11.2023
Bachelor of Arts - Hospitality Administration And Management
San Diego State University
Associate of Applied Science - Political Science
San Diego Mesa College
High School Diploma -
Coronado High School
Similar Profiles
Doreen De La ODoreen De La O
Restaurant Hostess at SLS Hotel, a Luxury Collection Hotel, Beverly HillsRestaurant Hostess at SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Sylvia GuerreroSylvia Guerrero
Guest Experience Expert at The Us GrantGuest Experience Expert at The Us Grant
Karen MunozKaren Munoz
Basser at SLS Hotel, a Luxury Collection Hotel, Beverly HillsBasser at SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Valeria De AndaValeria De Anda
Retail Operations & Community Manager at Style Lounge SalonRetail Operations & Community Manager at Style Lounge Salon
Ann VenturaAnn Ventura
Production Supervisor at Provisio MedicalProduction Supervisor at Provisio Medical