Alejandro Guzman Palacios
San Bruno,CA
Summary
Dynamic Guest Experience Specialist with a proven track record at Signature Aviation, excelling in ground operations and customer relations. Adept at multitasking and conflict resolution, I ensure seamless service delivery while adhering to safety protocols. Committed to procedural accuracy and fostering teamwork, I enhance passenger experiences through outstanding communication and attention to detail.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Guest Experienced Specialist
Signature Aviation
San Bruno, CA
06.2025 - Current
- Coordinated end-to-end ground operations-including fueling, catering, ground transportation, and baggage handling-to ensure precise, on-time departures and seamless passenger experiences.
- Maintained strict compliance with FAA, TSA, and company safety protocols while managing administrative and operational documentation.
- Simultaneously managed fueling requests, pilot communications, email correspondence, and phone inquiries, ensuring uninterrupted service flow during peak operational periods.
- Coordinated with ramp, line service, and guest service teams to guarantee aircraft were met promptly and serviced according to client and operational requirements.
Customer Service Agent
Hallmark Aviation Services
San Bruno, CA
11.2022 - 12.2025
- Oversaw daily Aeroméxico international flight operations at SFO, including check-in, boarding, and baggage handling, in compliance with airline, FAA, and TSA requirements.
- Performed operations agent duties coordinating fueling, catering, cabin cleaning, and security, ensuring all ground services were completed on schedule while maintaining strict safety and security standards.
- Maintained a high level of punctuality and efficiency during flight operations, consistently meeting time-critical deadlines in a fast-paced international environment.
- Resolved Aeroméxico passenger rebookings, documentation issues, and service escalations, ensuring continuity of operations in a high-pressure international environment.
- Trained and supported new hires on Aeroméxico procedures, safety practices, and operational standards, reinforcing accountability and effective teamwork.
- Certified jet bridge trainer, responsible for training and authorizing staff on safe jet bridge operation in accordance with airport and airline safety requirements.
Productions Technician
Tenneco Inc
El Paso, TX
08.2021 - 09.2022
- Oversaw the operation of 6 to 10 braiding machines, ensuring consistent performance and quality in material production.
- Responsibilities included machine setup, gear adjustments for varying sizes and widths, and meticulous material inspections post-replenishment.
- Ensured accurate material replacement with each changeover and managed full material spools by weighing and organizing them for subsequent production processes.
- Adhered to safety protocols and maintained a clean, organized work environment to support efficient manufacturing operations.
Education
High School Diploma -
Capuchino High School
San Bruno, CASkills
- Outstanding Communication Skills
- Customer Relations
- Attention To Detail
- Reliability
- Time Management
- Adaptability
- Empathetic and genuine
- Analytical Skills
- Leadership
- Multitasking
- Zealous Learner
- Committed to Procedural Accuracy
- Ground operations
- Conflict resolution
- Team collaboration
- Mentoring new hires
- Tech-savviness
- Language proficiency
- Flexible schedule
- Exceptional communication
- Guest relations
- Complaint handling
- Feedback collection
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Native or Bilingual
Timeline
Guest Experienced Specialist
Signature Aviation
06.2025 - Current
Customer Service Agent
Hallmark Aviation Services
11.2022 - 12.2025
Productions Technician
Tenneco Inc
08.2021 - 09.2022
High School Diploma -
Capuchino High School