Alejandro Hernandez
Rockford,IL
Summary
Experienced Material Handler with a strong focus on organization and attention to detail. Over 5 years of expertise in shipping, receiving, and inventory management, consistently demonstrating the ability to enhance warehouse efficiency and minimize errors. Proficient in utilizing SAP and other warehouse management systems, adept at streamlining operations and ensuring seamless inventory control.
Overview
9
9
years of professional experience
Work History
Shipping Clerk
Danfoss
Loves Park , Illinois
03.2022 - 07.2024
- Verified accuracy of shipment contents by comparing information on packing slips with purchase orders
- Collaborated with warehouse team to ensure timely picking, packing, and shipping of customer orders, while maintaining an organized filing system for shipping records, ensuring easy retrieval when needed
- Communicated effectively with customers regarding order status updates, tracking numbers, delivery timelines, & resolved shipment issues such as incorrect addresses or missing items in a prompt & efficient manner
- Assisted in the implementation of new shipping procedures to improve efficiency and reduce errors
- Assisted in loading/unloading trucks using appropriate equipment such as pallet jacks, forklifts, and other material handling equipment to move products within the warehouse
Material Handler
XPO Logistics
Rockford , Illinois
04.2018 - 08.2020
- Received, inspected, and documented incoming shipments of merchandise by verified accuracy of shipment contents against purchase orders & invoices
- Identified and resolved discrepancies or damages with suppliers or carriers
- Followed safety protocols when handling hazardous materials or fragile items by maintaining a clean & organized work area, ensuring efficient workflow
- Performed quality checks on incoming products, organized & maintained inventory to ensure company standards before stocking them in the warehouse
- Efficiently picked and packed customer orders according to order specifications
- Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Package Handler
UPS
10.2017 - 12.2017
- Collaborated with Team members by lifting, moving, carrying large & heavy parcels and packages either out of airfreight cargo containers, or into delivery trucks & large freight trucks while adhering to safety procedures
- Sorting small & medium sized packages, and bags of letters unto different assorted conveyor belts
Grocery Stocker
Schnucks
Cherry Valley , Illinois
06.2016 - 10.2016
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Checked aisles for spills to complete quick clean-up.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
- Consistently lifted materials weighing as much as [80+] pounds.
- Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Food and Beverage Cashier
Quencher Smoothies
Rockford , Illinois
05.2015 - 03.2016
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
- Streamlined the ordering process for increased accuracy and reduced wait times.
- Contributed to overall sales growth by upselling menu items and promoting special offers.
- Trained new staff on cashier duties and customer service best practices, enhancing team performance.
- Adapted quickly to new menu items and pricing changes, ensuring up-to-date knowledge for customer inquiries.
- Supported team members during peak hours to ensure smooth workflow and customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Accounting -
Rock Valley College
Rockford, IL12.2011
High School Diploma -
Thomas Jefferson High School
Rockford, IL06.2010
Skills
- SAP
- Order Picking
- Shipping and receiving
- Materials Handling
- Shipping Software
- Loading and unloading
- Workplace Cleanliness
- Warehouse Safety
- Teamwork and Cooperation
- Attention to Detail
- Forklift Operation
- Shipping Documentation
- Material Handling Equipment
- Package labeling
- Shipping coordination
- Box and Container Packing
- Shipment Inspection
- Materials Inspection
- Product and Materials Sorting
- Handheld Scanners
- Safety Compliance
- Invoice and Manifest Review
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Order Taking
- Professionalism and Courtesy
- Product restocking
- Cash Drawer Balancing
- Records Maintenance
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Cooperative Attitude
- Adaptable and Flexible
- Basic Mathematics
- Interpersonal Communication
- Product Scanning
- Policies and Procedures
- Service Minded
Personal Information
Work Permit: Authorized to work in the US for any employer.
Languages
Spanish
Native or Bilingual
Software
SAP
NCI (Non-Comforming Item)
UPS Shipping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Pour l'amour du cinéma"
Alex Hernandez
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offInterests
Record/Vinyl Collector
Concert Enthusiast
Movie Aficionado
Timeline
Shipping Clerk
Danfoss
03.2022 - 07.2024
Material Handler
XPO Logistics
04.2018 - 08.2020
Package Handler
UPS
10.2017 - 12.2017
Grocery Stocker
Schnucks
06.2016 - 10.2016
Food and Beverage Cashier
Quencher Smoothies
05.2015 - 03.2016
Accounting -
Rock Valley College
High School Diploma -
Thomas Jefferson High School
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