Alejandro Hernandez
Forney,Texas
Summary
Recent graduate with foundational knowledge in nursing and hands-on experience gained through clinical educational and work place settings. Demonstrates strong teamwork, problem-solving, and time-management skills. Eager to contribute to team success and further develop professional skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Neuro ICU Registered Nurse
Ut Southwestern Medical Center
10.2024 - Current
- Implemented evidence-based strategies to prevent pressure injuries in high-risk patients, reducing overall incidence rates on the unit.
- Conducted neurological assessments at regular intervals, detecting subtle changes in clinical status that could signal worsening conditions or potential complications.
- Enhanced patient care by consistently monitoring neuro ICU patients and promptly addressing any changes in condition.
- Administered medications accurately and safely, following hospital protocols and standards of practice.
- Collaborated with interdisciplinary teams for comprehensive patient care, streamlining communication among healthcare professionals.
- Maintained accurate documentation of all nursing interventions and ongoing assessments, contributing to clear communication among healthcare team members.
- Advocated for patients'' rights and autonomy, creating an environment of trust and respect that empowered individuals to participate actively in their own healthcare decisions.
- Efficiently prioritized tasks during high-stress situations, maintaining a calm demeanor while providing exceptional patient care under challenging conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Developed strong rapport with patients through active listening, empathy, and effective communication skills.
- Implemented appropriate diagnostic tests as ordered by physicians or nurse practitioners while ensuring accuracy in interpretation of results for developing effective treatment plans accordingly.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
DSNP Navigator
United HealthCare
06.2022 - Current
- Advocate for members regarding their health care needs
- Maintained and serviced members accounts to assure up to date information regarding their health and providers
- Provided training sessions to team members on new processes and platforms developed
- Lead team on improving NPS overall satisfaction by implementing best practices and collaboration with other teams
- Quoted and offered medicare and medicaid benefits to qualified members
- Maintained above 97% member satisfaction score based on surveys
- Educated member on how to understand claims and explanation of benefits
- File and report grievances from members
Solutions Specialist
Verizon
09.2015 - 06.2021
- Improved overall progress through working closely with staff members and streamlining processes
- Increased productivity by collaborating with management to develop process improvements
- Managed diverse projects and resolved complex issues to support timely completion
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes
- Establish positive rapport with customers to determine needs and service items
- Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly
Correctional Officer
US Army
05.2014 - 05.2020
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Performed deep searches and pat-downs to look for unauthorized items
- Wrote detailed reports on property damage, theft and incidents
Education
Bachelors Of Science - Nursing
Chamberlain University Of Nursing
Irving, TX08-2024
Associate In Science - Math and Science
City College Of San Francisco
San Francisco, CA12.2021
Associate In Science - Behavioral Science
City College Of San Francisco
San Francisco, CA12.2021
Skills
- Bilingual Spanish
- Conflict Management
- Critical Care Nursing
- Communication
- Leadership
- Nursing Documentation
- Basic Life Support
- Neurological monitoring
- Neurology assessments
- Medication and IV administration
- Time Management
Certification
- Texas Board of Nursing License- 1174460
- Basic Life Support, American Heart Association, 05/24
- Advanced Cardiovascular Life Support, American Heart Association, 05/24
- Pediatric Advanced Life Support, American Heart Association, 05/24
- NIH Stroke Scale, 10/24
Timeline
Neuro ICU Registered Nurse
Ut Southwestern Medical Center
10.2024 - Current
DSNP Navigator
United HealthCare
06.2022 - Current
Solutions Specialist
Verizon
09.2015 - 06.2021
Correctional Officer
US Army
05.2014 - 05.2020
Associate In Science - Math and Science
City College Of San Francisco
Associate In Science - Behavioral Science
City College Of San Francisco
Bachelors Of Science - Nursing
Chamberlain University Of Nursing