ALEJANDRO HERNANDEZ
El Paso,Texas
Summary
Experienced professional with 24+ years in planning, implementing, and maintaining information solutions. Applies people, process, problem-solving, and technical skills to drive corporate growth. Strong leader who fosters strong working relationships to create exceptional teams and deliver outstanding results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Applications Manager
L&F DISTRIBUTORS
01.2020 - Current
- Successfully managed transfer of large-scale data systems to cloud platform
- Streamlined processes for user account lifecycle actions
- Oversaw $4M budget for IT department
- Supported shift to updated licensing structure within the Office365 platform.
- Collaborated on implementing Epicor systems.
- Collaborated during Dynamics 365 online ERP rollout
- Analyzed business processes to drive enhancements
- Engaged in strategic planning initiatives alongside management and owners
- Supervised contractor teams within agile frameworks, leveraging DevOps tools.
- Oversaw development focused on streamlined process forms, carrier reconciliation, user audits, license audits
- Reduced overall costs by managing Azure resource consumption
- Secured Office 365 tenant applications through collaboration
- Collaborated with Database Administrators and reporting teams to create a Fabric DataWarehouse
- Developed, configured and maintained business applications for the organization.
- Coordinated with internal stakeholders to understand their application requirements.
- Monitored system performance, identified issues and recommended solutions to improve operations.
IT Senior Project Manager
Housing Authority of the City of El Paso Texas
01.2012 - 01.2020
- Implementation of Google Artificial Intelligence BOT for customer service calls
- Implementation of new company website redesign
- Implementation of Voice over IP (Jive System)
- Collaboration in deployment of Microsoft Azure tenant and Azure backup
- Deployment of Telepresence module (hardware and software)
- Transition of new vendor for the Information Technology Department
- Implement Citrix Desktop Technology agency wide
- Implement ShoreTel VoIP system for 55 sites to include headquarters
- Implement CISCO network infrastructure agency wide
- Implement eHACEP system for Property Management (Custom built compliance system)
- Successfully administered and maintained a budget of $2M for I.T
- Department
- Upgrade of Enterprise Resource Planning system (Microsoft Dynamics)
- Implemented a time-clock system and integrated into the ERP system
- Implemented procurement system and integrated into ERP system
- Virtualization of Server Infrastructure and implementation of Storage Area network (SAN)
- Work with core construction teams and IT staff to develop, plan and implement IT support systems and their components
- Assist with technical analysis, design, testing, implementation and post implementation support for HACEP's custom built and off the shelf (COTS) support systems
- Involved in strategic planning activities in close coordination with agency's chief officers
- Responsible for managing projects from initiation, development, execution and follow-up
- Specific job duties include creating a project calendar, accurately estimating time and resources required to complete the project, organizing and communicating information to key stakeholders, and assigning resources to each phase
- Other job duties include avoiding risk by analyzing data, anticipating, identifying and mitigating risk factors
- Tasked with determination of problems and decision-making to solve them quickly
- Develop budgets, operational plans, negotiate contracts and manage external vendors, procure purchases as well as obtain quotes
- Monitor a project's progress throughout its duration, and communicate project status to senior management and staff through reports and presentations
- Served as the final escalation point for all internal system issues
- Business problem analysis to determine if the issue is caused by a business process or computer systems process
- Become part of small teams built throughout the agency to resolve problems in which computer information systems are involved
- Provide training and mentoring to other in house resources based on experience and knowledge
- Assist in coordination and implementation of corporate-wide projects
- Act as a project leader in completing special projects, as assigned by the IT Director
- Managed project scope, timeline and budget in alignment with company objectives.
- Developed comprehensive project plans to be shared with stakeholders.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
Network Administrator / Information Assurance Mgr
MIRATEK International Technology Consulting Group
El Paso, Texas
01.2002 - 01.2018
- Design, setup, implement and maintain DISA compliance DoD (Department of Defense) system, implement new releases and upgrades to both software and hardware;
- Manage accounts, network rights, and access to systems and equipment using Active Directory 2012; create and modify Group Policy Objects in Active Directory to manage the multiple groups utilizing Virtual Machine
- Collaborated to obtain DoD Information Assurance Certification Accreditation (DIACAP), Security and Threat assessment and prevention, and Best Business Practices
- Primary Systems Administrator in monitoring, maintain mission critical servers, Storage Area Network Devices, virtual machine backups and images; monitor the operation of the environmental control systems and the power supply system's powering the server farm; assist in recommending recovery plans for system failures
- Ensured the operating systems and all applications residing on the servers are kept up to date in accordance with all IAVA releases and all Army Gold Master STIGs (Security Technical Implementation Guides) releases
- Setup, implement and maintain Domain Name Services Management and Secure Socket Layer certificates for KMS system (hosted website)
Project Manager
MIRATEK International Technology Consulting Group
El Paso, Texas
01.2007 - 01.2012
- Supported over 500 users in 45 citywide locations remotely and locally
- Directed network oversight for centralized server setup encompassing more than 50 units
- Maintain peak system performance and availability in a 16x7 production environment
- Emphasize detail in project execution and timely completion
- Take part in business decisions to select and implement procedures that will help the agency accomplish its goals.
- Participated in specialized groups to address challenges with computer information systems
- Provide training and mentoring to other in-house resources based on experience and knowledge.
- Streamlined collaboration efforts with vendors on behalf of corporate executives concerning Systems Support
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Facilitated resolution of conflicts between team members when necessary.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Advised other departments on best practices related to managing large-scale projects.
Education
Master's in Business Administration - MANAGEMENT
University of Texas at El Paso
01.2017
Bachelor of Science - COMPUTER SYSTEMS ENGINEER
Instituto Tecnológico de Ciudad Juárez
01.2000
Skills
- Business Analysis
- Incident Management
- Business Process Design
- Cross-functional team leadership
- Software Implementation
- Process Automation
- Information Security
- Enterprise Architecture
Technologyprofile
Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012, Windows Server 2008, Windows Server 2003, Windows XP, Windows Vista, Windows 7, DELL, Quantum, IBM, Lenovo, Juniper, ShoreTel, SAN (Storage Area Network), NAS (Network Attached Storage), Microsoft Dynamics 365 (F&OSCM) Finance & Operations Supply Chain Mgmt, PowerBI platform, Microsoft Office 365 platform, Microsoft Office 365 Suite 2016, Microsoft Office 365 Suite 2013, Microsoft Office 365 Suite 2010, Microsoft Exchange 365, Microsoft SQL 2022, Microsoft SQL 2019, Microsoft SQL 2014, Microsoft SQL 2012, Microsoft SQL 2005, Microsoft SQL 2008, Crystal Reports 9.0, Crystal Reports 11 Professional, Blackberry Professional Software, Android phone configuration, FRx 6.7 Designer, Dynamics GP versions 9.0, Dynamics 2010, Dynamics 2013 upgrade and installation, Fourth Shift 7.3 for SQL Environments upgrade and installation, Citrix XenDesktop 5.5, Citrix XenApp 6.5 Administration utilizing DELL thin client equipment, Blue Moon WinTAA (Texas Apartment Association) software, Corel Draw, Symantec Backup Exec v12.5, Acronis (Image Creation for Servers), Symantec Endpoint Protection deployment, Avast Server/Workstation deployment, Help Desk Administration software (TrackIT, Wonderdesk), Azure SQL DBs, SQL 2022, SQL 2019, SQL 2016, SQL 2012, Azure AD Services, Active Directory Management, WINS, DNS, DHCP, TCP/IP, Group Policy Management (GPMC), Terminal Services, VPN, IPSec, SSL Administration, Host records Administration with Certificate Authorities (CA) redundant internet services, VoIP, Azure VM management, VMware Server, Hyper-V 2022, Hyper-V 2019, Hyper-V 2016, Hyper-V 2012, Hyper-V 2008, Citrix XenServer 5.6-6.1, vSphere 5.1, ESXi v5.1, Visual Fox Pro, C/C++, Clarion 5.5, Clipper, DBASE, Visual Basic 6.0, Office 365 Teams Phone System, Jive (VoIP) Cloud System, Avaya Definity & Intuity AUDIX (Voicemail System), ECAS Reporting System, ShoreTel Director & Communicator
Certification
MICROSOFT CERTIFIED PROFESSIONAL (MCP) B321-3540
CITRIX CERTIFIED ADMINISTRATOR FOR XENAPP 6.5 (CCA) CTX507445
CITRIX CERTIFIED ADMINISTRATOR FOR XENDESKTOP 5.5 (CCA) CTX507445
PROJECT MANAGEMENT COURSE FOR PMP (48 hrs.) BUS 5330
LEAN-SIX SIGMA GREEN BELT COURSE (40 hrs.) LSSGB
MICROSOFT AZURE FUNDAMENTALS COURSE (6 hrs.) AZ-900
MICROSOFT DYNAMICS 365 COURSE (40 hrs.) MB-300
MICROSOFT DYNAMICS 365 COURSE (40 hrs.) MB-500
MICROSOFT AZURE ADMINISTRATOR ASSOCIATE (10 hrs.) AZ-104
Languages
Spanish
Native/ Bilingual
Timeline
Business Applications Manager
L&F DISTRIBUTORS
01.2020 - Current
IT Senior Project Manager
Housing Authority of the City of El Paso Texas
01.2012 - 01.2020
Project Manager
MIRATEK International Technology Consulting Group
01.2007 - 01.2012
Network Administrator / Information Assurance Mgr
MIRATEK International Technology Consulting Group
01.2002 - 01.2018
MICROSOFT CERTIFIED PROFESSIONAL (MCP) B321-3540
CITRIX CERTIFIED ADMINISTRATOR FOR XENAPP 6.5 (CCA) CTX507445
CITRIX CERTIFIED ADMINISTRATOR FOR XENDESKTOP 5.5 (CCA) CTX507445
PROJECT MANAGEMENT COURSE FOR PMP (48 hrs.) BUS 5330
LEAN-SIX SIGMA GREEN BELT COURSE (40 hrs.) LSSGB
MICROSOFT AZURE FUNDAMENTALS COURSE (6 hrs.) AZ-900
MICROSOFT DYNAMICS 365 COURSE (40 hrs.) MB-300
MICROSOFT DYNAMICS 365 COURSE (40 hrs.) MB-500
MICROSOFT AZURE ADMINISTRATOR ASSOCIATE (10 hrs.) AZ-104
Master's in Business Administration - MANAGEMENT
University of Texas at El Paso
Bachelor of Science - COMPUTER SYSTEMS ENGINEER
Instituto Tecnológico de Ciudad Juárez
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