Alejandro Hernandez
Summary
Results-driven logistics professional prepared for demands of dynamic logistics environment. Extensive experience in streamlining transportation and warehouse operations to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.
Overview
10
10
years of professional experience
Work History
Production Coordinator
PPG
12.2024 - Current
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
Senior Collector and Document Specialist
PGT Trucking Inc.
06.2022 - 12.2023
- Manage invoicing, resolve billing inquiries, ensure accurate documentation
- Streamlined billing process, reducing errors and improving efficiency
- Enhanced customer satisfaction through prompt issue resolution
- Implemented effective collection strategies, improving cash flow
- Utilized customer portals for efficient invoice management
- Collaborated with cross-functional teams to develop comprehensive solutions for complex accounts and high-risk clients.
- Maintained detailed documentation of all collection activities, ensuring accurate record-keeping and facilitating effective communication with internal stakeholders.
Billing & Document Specialist
PGT Trucking Inc.
06.2021 - 06.2022
- Managed document uploads for billing systems, ensuring accuracy and timely processing
- Coordinated additional paperwork requests, enhancing workflow efficiency
- Responded to customer inquiries, improving satisfaction and service quality
- Streamlined documentation processes, leading to measurable improvements in billing accuracy
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Document Specialist
PGT Trucking Inc.
03.2019 - 06.2021
- Managed document uploads for billing systems, ensuring accuracy and timely processing
- Coordinated additional paperwork requests, enhancing workflow efficiency
- Responded to customer inquiries, improving satisfaction and service quality
- Streamlined documentation processes, leading to measurable improvements in billing accuracy
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Track and trace assistance
Visible Supply Chain Management
06.2018 - 03.2019
- Monitored truck loads to ensure timely updates on movements, enhancing customer satisfaction
- Confirmed pick-ups and deliveries, resolving issues promptly to maintain service quality
- Handled additional charges efficiently, ensuring accurate billing and customer transparency
Track and trace Air Cargo
AIT Worldwide Logistics
11.2017 - 06.2018
- Monitored and updated air cargo movements, ensuring timely customer communication
- Verified pick-up and delivery details, addressing additional charges promptly
- Utilized tracking systems to enhance cargo visibility and operational efficiency
- Resolved logistical issues swiftly, maintaining high customer satisfaction
- Communicated effectively with stakeholders to ensure seamless cargo operations
Supervisor de Agente de cobros
Sutherland Global services
08.2016 - 09.2017
- Led a team to recover accounts over 120 days overdue, achieving significant recovery rates
- Negotiated payment agreements effectively, enhancing client financial stability
- Utilized strategic communication to resolve outstanding debts, improving collection outcomes
- Led collections team, optimizing strategies to boost recovery rates
- Implemented data-driven approaches, resulting in substantial increase in successful collections
Senior Consultant
Sutherland Global services
06.2016 - 08.2016
- Managed customer service for financial clients, enhancing satisfaction and retention
- Processed credit requests and facilitated payment solutions, improving client relations
- Maintained accurate account updates, ensuring transparency and trust with customers
Technical Service Supervisor
BILATERAL
04.2015 - 08.2016
- Managed second-level technical support, improving customer satisfaction by resolving issues swiftly
- Analyzed service metrics to identify areas for improvement
- Implemented data-driven strategies, resulting in substantial reduction in service turnaround times
- Maintained meticulous service records, ensuring compliance with industry standards
- Developed comprehensive training materials, enhancing team knowledge base
Education
Bachelor of International Business Economics - Business Administration
Ceipa University
Barranquilla-Colombia (Remote)02-2027
Electronic Marketing and sales -
Centro inca
11.2017
English -
Colombo Americano
11.2014
Skills
- Risk Management
- Software implementation
- Stakeholder Communication
- Data Analysis
- Customer Relationship Management
- Process Improvement
- Financial Reporting
- Time Management
- Negotiation
- Payment processing
- Project management
Personal Information
Age: 26
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Production Coordinator
PPG
12.2024 - Current
Senior Collector and Document Specialist
PGT Trucking Inc.
06.2022 - 12.2023
Billing & Document Specialist
PGT Trucking Inc.
06.2021 - 06.2022
Document Specialist
PGT Trucking Inc.
03.2019 - 06.2021
Track and trace assistance
Visible Supply Chain Management
06.2018 - 03.2019
Track and trace Air Cargo
AIT Worldwide Logistics
11.2017 - 06.2018
Supervisor de Agente de cobros
Sutherland Global services
08.2016 - 09.2017
Senior Consultant
Sutherland Global services
06.2016 - 08.2016
Technical Service Supervisor
BILATERAL
04.2015 - 08.2016
Electronic Marketing and sales -
Centro inca
English -
Colombo Americano
Bachelor of International Business Economics - Business Administration
Ceipa University