Alejandro Hernandez
Truly Nolen Pest Control
El Paso ,Tx
2027
years of professional experience
Took Tractor supply from a 3 million dollar a year store to a 7.5 million dollar store in 4 years store was always profitable while I was store manager
Work History
Pest Contole Technician
- Inspected residential and commercial sites to identify pest activity and entry points.
- Applied targeted pest control treatments following safety procedures and service specifications.
- Explained treatment plans and prevention recommendations to customers clearly and professionally.
- Documented service findings, materials used, and follow-up needs in route records.
- Maintained sprayers, bait stations, and service equipment for reliable field operations.
- Assessed infestations and selected appropriate control methods based on property conditions.
- Replenished supplies and prepared service vehicle for daily technician assignments.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Oil Change Manager
1 Year 1 Month- Directed daily team operations to maintain workflow consistency and service quality.
- Coordinated staff schedules, assignments, and coverage to support productivity and accountability.
- Trained new employees on procedures, expectations, and workplace policies.
- Evaluated operational needs and adjusted resources to meet changing priorities.
- Maintained accurate records, reports, and documentation for management review.
Store Manager
10 Years- Directed daily store operations to support sales, service, and inventory accuracy.
- Recruited, trained, and developed team members on customer service and operational standards.
- Monitored merchandising, planograms, and seasonal resets to maintain compliant store presentation.
- Controlled shrink, cash handling, and inventory processes to protect profitability and accuracy.
- Coached associates on product knowledge, safety procedures, and equipment handling.
- Resolved customer concerns quickly to strengthen satisfaction and loyalty.
- Analyzed performance reports and labor needs to improve scheduling and productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
19 Years 11 Months- Supervised daily store operations to support sales, service, and merchandising execution.
- Coached associates on customer engagement, product knowledge, and policy compliance.
- Monitored inventory levels and coordinated replenishment to maintain stock availability.
- Resolved customer concerns promptly to protect service quality and store reputation.
Education
No Degree - Biology
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Written/Verbal communication
Troubleshooting
Mechanical Knowledge
Documentation and reporting
Timeline
Oil Change Manager
LUBE EXPRESS
03.2022 - 04.2023Read More
Store Manager
Tractor Supply Company
03.2010 - 03.2020Read More
Assistant Store Manager
Lowes Home Improvment
02.1990 - 01.2010Read More
Pest Contole Technician
Truly Nolen Pest Control
2023 - CurrentRead More
New Mexico Highlands University
No Degree from Biology
Read More