Alejandro Irigoyen
Sterling,VA
Summary
Results-driven and proactive [Job Title] with a high-energy approach to building and optimizing business operations. Collaborative leader with a proven track record of promoting an engaged and empowering work culture. Bilingual professional fluent in English and Spanish, leveraging skills in customer service, negotiation, organization, and interpersonal communications to add value to any position. Demonstrated strength in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Solid understanding of facets such as financial, business, and personnel management, bringing conscientious attention to critical details and big-picture needs for consistent delivery of exceptional results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Entrepreneur
Self Employed
03.2020 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Commercial janitorial Company
Sheet Metal Worker
Local 100
09.2016 - 11.2020
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
Customer Service Representative
Wells Fargo Bank
10.2014 - 08.2015
- Provide excellent client services and maintain client satisfaction
- Employ security measures to ensure funds are not compromised
- Receive cash and checks for deposit, verified amounts, and examine checks for endorsement
- Enter client and transactions data into computer and issue computer-generated receipts to clients
- Cash checks and disburse monies after verifying signatures, endorsements and client account balances
- Collect loan payments and placed holds on accounts for uncollected funds, according to organizational procedures
- Explain, promote and sell bank products and services
- Verify identification and rights to utilize facilities, as well as validity of credit cards and checks
- Issue Order daily supply of cash and count incoming cash to verify accuracy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Automobile Salesperson
Global Auto Sales
01.2012 - 09.2014
- Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles
- Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
- Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport
- Profound ability to think of innovative ways to get results
- Proven ability to sell a minimum quota according to dealership standards
- Uncommon ability to recruit, train and lead a team to achieve target
- Strong ability to review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively
- Great knowledge and understanding of terminology of the automobile business and the ability to keep abreast of technological changes in the product
- Excellent knowledge and understanding of equity and values, and the ability to explain depreciation to the customer
- Profound knowledge and understanding of federal, state and local laws which govern retail auto sales
Pest Control Technician
Home Paramount Pest Control
01.2010 - 12.2012
- In-depth knowledge of advanced principles and procedures of IPM including chemical control techniques, parasite and predator usage
- Knowledge of treatment programs, chemical applications, materials and control methods
- Advance knowledge of the principles and procedures of IPM including chemical control techniques, parasite and predator usage
- Familiar with the safety and environmental standards, regulations, and requirements of pests control
- Comprehensive knowledge of chemical solutions, pesticide toxicity, and baits
- Skilled in operating and maintaining pest control equipment and tools and in selecting appropriate equipment for accomplishing assignments
- Detail oriented with excellent customer service skills
Education
C.C.P. - Computer Repair & Assembly course, Network - Windows 2000
Professional Development Center
Arlington, VAAssociate - IT
NOVA Community College
Annandale, VAGraduate -
Annandale Secondary School
Annandale, VA01.2005
Skills
- Leadership
- Team Synergy Building
- Multi-tasking
- Interpersonal Communications
- Public Relations
- Microsoft Office Suite
- Bookkeeping
- Accounting
- Mathematical Skills
- Analytical Skills
- Problem Solving
- Sales
- Marketing
- Networking Protocols
- Web Applications
- Hardware
- Operating Systems
Entrepreneurial personality
Customer Relations
References
Available upon request.
Certification
IT , A+ Certification, Network+ Certification.
Soccer
I love playing Soccer whenever I have free time, I love the outdoors, being outside and playing my favorite sport makes me happy and I recharged my energy to be able to go back to work feeling positive.
Languages
Spanish
Native or Bilingual
Timeline
Entrepreneur
Self Employed
03.2020 - Current
Sheet Metal Worker
Local 100
09.2016 - 11.2020
Customer Service Representative
Wells Fargo Bank
10.2014 - 08.2015
Automobile Salesperson
Global Auto Sales
01.2012 - 09.2014
Pest Control Technician
Home Paramount Pest Control
01.2010 - 12.2012
Graduate -
Annandale Secondary School
C.C.P. - Computer Repair & Assembly course, Network - Windows 2000
Professional Development Center
Associate - IT
NOVA Community College