Alejandro Jimenez
Customer Experience Pickup Coordinator
Lauderdale
Summary
Dynamic professional with extensive experience at FedEx Express, excelling in customer experience and operations management. Proven problem-solver adept at enhancing team productivity and customer satisfaction. Skilled in MS Excel and effective multitasking, consistently delivering timely results while fostering collaboration and maintaining high-quality standards.
Self-motivated Dispatcher brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Customer Experience Pickup Coordinator
FedEx Express
11.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Entered data, generated reports, and provided customer service while managing pickup requests assigned to over 100 Couriers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Courier
FedEx Express
06.2014 - 11.2023
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Cargo Agent
Worldwide Flight Services (American Airlines)
08.2012 - 06.2014
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Created documents of load plans, and transportation processes.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Material Handler
FedEx Express
12.2011 - 06.2014
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing aircraft loaders and other material handling equipment effectively.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Education
BBA - Management Information Systems
Florida International University
Miami, FL 05.2001 -
Skills
Problem-solving
MS Excel
Adaptability and flexibility
Staff supervision
Project management
Multitasking and organization
Team collaboration
Time management
Work Planning and Prioritization
Operations management
Task prioritization
Attention to detail
Timeline
Customer Experience Pickup Coordinator
FedEx Express
11.2023 - Current
Courier
FedEx Express
06.2014 - 11.2023
Cargo Agent
Worldwide Flight Services (American Airlines)
08.2012 - 06.2014
Material Handler
FedEx Express
12.2011 - 06.2014
BBA - Management Information Systems
Florida International University
05.2001 -
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