Alejandro Lerma

• Reading maps, reviewing the infrastructure of the Comcast build inside the city.
• Building framework of proposed routes to design new infrastructure.
• Walking out future jobs and identifying the best access points to add internet services.
• Quality Control of current and past projects that are completed or being built.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Installing new services for residential areas that included aerial and underground infrastructure.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.

• Operated varied hand and power tools to complete repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Participated in trainings and programs to improve employment and customers satisfaction.
• Create operations reports including records, inventories, cash reports, staffing and timesheets.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

-Greet customers and take their order, with proper customer service

-Ensure food preparation areas, eating areas, including restroom cleaning.

-Help customers with food/service issues in order to meet the customer's needs.

-Responsible for managing the grill, and makeup table to ensure quality product.

-Close out shifts and run graveyards shifts