Alejandro Lopez
Torrance,CA
Summary
To obtain a position as a TSG Technician II at OLYCA, where I can apply my technical skills to set up, configure, and troubleshoot computer systems, peripheral equipment,I am eager to support personnel by providing assistance in the proper operation and care of technology resources.y resources.
Overview
3
3
years of professional experience
Work History
Feeder Supervisor-Yard Control
UPS
06.2022 - Current
- Lead nightly operations for 30+ employees while supporting enterprise systems to monitor trailer movements and dispatch plans.
- Troubleshooting internal logistics systems and monitored Power BI dashboards to diagnose workflow delays and system errors.
- Providing real-time resolution for system alerts, equipment setup issues, and shift tech coordination.
- Participating in continuous improvement initiatives and conducted real-time analysis to improve decision-making and dispatch performance.
- Comfortable navigating system upgrades and adapting quickly to IT-related challenges under pressure.
Education
Bachelor of Science (B.S.) - Computer Science
California State University San Bernardino
Skills
- System troubleshooting
- Data analysis
- Adaptability to technology
- Effective communication
- Problem solving
- Excellent communication
- Multitasking Abilities
- Technical understanding
- Relationship building
- Team collaboration
- Fast learner
- Customer service mindset
- High attention to detail
References
- John Garcia, Feeder Yard Control and Equipment Supervisor, 626-890-5786
- Juan Mejia, Feeder Yard Control and Equipment Supervisor, 714-812-9693
- Francisco Carranza, Feeder Night Manager, 747-230-3187
- Michael Macadang, Personal Reference, 760-898-6803
Skills
Capable of setting up and configuring Windows and Mac computers, mobile devices, and peripheral equipment, Troubleshooting printers, desktop applications, software, and connectivity issues in wired and wireless environments, Ability to install and update software applications and operating systems, Knowledge of basic LAN/WAN troubleshooting including IP addressing, DHCP, and Wi-Fi diagnostics, Understanding of operating systems including Windows, macOS, and Linux environments, Maintain service records, update tickets, and generate basic reports, Create clear documentation of issues and solutions
Affiliations
- Dean's List Fall 2024, Dean's List Spring 2025
Timeline
Feeder Supervisor-Yard Control
UPS
06.2022 - Current
Bachelor of Science (B.S.) - Computer Science
California State University San Bernardino
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