Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
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Alejandro Luis

Alejandro Luis

Peoria,United States

Summary

I served 12 years in the US Army and continue to do so in the community through leading others to Christ. I serve full time as coach and mentor to our youth through our Stars program at CCV. I have been apart of a Men's Group since 2017 and I enjoy leading friends, family, and peers to God.

I have many years of experience as being a Military Police Officer with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. History training team members on standard protocol when patrolling large crowds and force protection.

Overview

17
17
years of professional experience

Work History

CCV STARS Volunteer

CCV
Peoria, AZ
09.2021 - Current
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Led group discussions and activities to meet different community needs.
  • Led Stars youth soccer program working in small teams to inspire and train children in soccer.

Field Network Technician II

Cox Communications
01.2017 - 12.2023
  • Fiber Network maintenance, repair, and installation leading from Main Telecommunications Center to Customer Premises.
  • Coax and Fiber Splicer on feeders.
  • Safety officer for teams in field.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Resolve network issues to enhance service quality for community satisfaction.
  • Collaborate with departments to reduce customer disruptions effectively.
  • Mentor frontline technicians, fostering professional growth and skill enhancement.
  • Field Technical Specialist responsible for handling high level escalations and customer repeats to find resolution.
  • Development of new procedures and policies to enhance customer and employee experiences.
  • Beta tested new technology for a constantly evolving delivery of telecommunications that impact business and residential accounts.
  • Involved in the hiring panel for new technician and current Employees seeking promotion.
  • Worked alongside vendors for fiber and coaxial cable installations and service.

Service Technician/Advisor

Buddy Stubbs Harley-Davidson
09.2014 - 01.2017
  • Troubleshooting electrical and mechanical components for failure, repairs and maintenance
  • Maintained building facilities for plumbing, electrical, and telecommunications.
  • Operate forklifts to load and unload inventory.
  • Customer retention focused based on Net Promoter Score.
  • Service writing for repair orders, building rapport with customers to endure quality and customer service needs are met.
  • Increased efficiency and team productivity by promoting and displaying operational best practices.
  • Inspected equipment to diagnose operational issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

United States Army Military Police

US Army
01.2008 - 01.2020


  • Led combat operations with NATO, enhancing team coordination and mission success.
  • Trained Afghanistan Army forces by improving their operational readiness and strategic capabilities in the field.
  • Supervised detention operations, ensuring compliance with international standards.
  • Developed leaders for combat, fostering professional growth and tactical expertise.

Education

Harley-Davidson PHD Certified -

Motorcycle Mechanics Institute
Phoenix, AZ
07.2016

Military Police Investigations - Investigator

Fort Leonard Wood
Fort Leonard Wood, Missouri
06.2014 - 08.2014

Skills

  • Problem-solving
  • Quality inspection
  • Performance goals
  • Excellent communication
  • Attention to detail
  • Client rapport
  • Handling customer complaints
  • Workflow management
  • Analytical
  • Complaint resolution

Accomplishments

  • Coach and Mentor for CCV Stars Soccer Program
  • Top Technician Red Hat recipient for Field Operations 2nd Quarter 2018 and 2nd Quarter 2022
  • 2023 Q2 Gold Standard Award
  • Sergeant Major award for Heroism and Leadership in combat in support of Operation Enduring Freedom 2013
  • Harley-Davidson trained technician
  • Diversity, Inclusive and Equity Leadership Course
  • Empowered People Principles Workshop
  • Top 3 performer in Southwest Region Network Technician 2022/2023

Awards

  • 2022/2023 placed 3rd in Southwest Region for performance. (California, Nevada, and Arizona)
  • Top Field Technician Red Hat Recipient for Field Operation Q2 2018 and Q2 2022
  • 2023 Q2 Gold Standard Award
  • Empowered People Principles Leadership Course
  • CCV mentor, and coach for soccer program for past 4 years
  • Sergeant Major Award for Heroism and Leadership in support of Operation Enduring Freedom.

Timeline

CCV STARS Volunteer

CCV
09.2021 - Current

Field Network Technician II

Cox Communications
01.2017 - 12.2023

Service Technician/Advisor

Buddy Stubbs Harley-Davidson
09.2014 - 01.2017

Military Police Investigations - Investigator

Fort Leonard Wood
06.2014 - 08.2014

United States Army Military Police

US Army
01.2008 - 01.2020

Harley-Davidson PHD Certified -

Motorcycle Mechanics Institute

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