A highly motivated, experienced individual with superb skills in customer service, relationship-building, trouble shooting and management. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively quickly mastering new skills. Greatly efficient at building and maintaining client relationships. Seeking To use my skills in the best possible way for achieving the company’s goals.
Overview
11
11
years of professional experience
Work History
Lead Commercial Installation Technician
Everon formally ADT Commercial
Fremont, CA
03.2022 - Current
Spearhead the installation, configuration, and maintenance of commercial alarm and security systems, ensuring compliance with industry standards and client specifications.
Lead a team of technicians, providing guidance and training to ensure optimal performance and skill development.
Collaborate with clients to assess their security needs, customize system designs, and present comprehensive proposals, resulting in a 90% increase in client satisfaction.
Manage project timelines and budgets, consistently delivering projects on schedule and within financial parameters.
Conduct regular site inspections and system audits to identify potential issues and implement preventive maintenance measures.
Stay abreast of industry trends and advancements, integrating new technologies to enhance system efficiency and effectiveness.
Installed and configured commercial alarm systems, including CCTV, access control, and intrusion detection systems.
Conducted thorough system testing and troubleshooting, ensuring optimal functionality and client satisfaction.
Collaborated with teams, including sales and customer service, to provide technical expertise and support during the pre-sales and post-sales processes.
Associate Test Engineer
KLA Tencor
Milpitas, CA
01.2021 - 02.2022
Worked closely with QA leads to define best practices for unit testing across teams.
Conducted comprehensive testing of radical inspection to validate performance and functionality.
Assisted in developing strategies for improving overall product quality by identifying potential risks early on in the development cycle.
Collaborated with cross-functional teams to define test plans and specifications, ensuring alignment with project goals.
Analyzed test results and generated detailed reports, identifying and troubleshooting issues to improve product quality.
Implemented continuous improvement initiatives, contributing to the enhancement of testing procedures and methodologies.
Worked closely with development teams to understand product requirements and participated in design reviews to provide valuable input.
Contributed towards designing new processes which improved efficiency of testing activities.
Engineering Technician Supervisor/Environmental Health and Safety Specialist
Clearist INC.
San Jose, CA
02.2017 - 01.2021
Engineering Technician Supervisor
Lead a team of 7 engineering technicians in the planning, execution, and completion of research and development projects.
Develop and implement strategies to optimize team efficiency, resulting in a 50% increase in project completion rates.
Coordinate with cross-functional teams, including scientist, engineers, design, production, and quality assurance to ensure seamless project integration.
Conduct regular performance evaluations and provide constructive feedback to team members, contributing to a motivated and high-performing team.
Collaborate with senior management to define project goals, allocate resources, and establish timelines, resulting in the successful completion of [mention specific project achievements].
Oversee the maintenance and calibration of engineering equipment, ensuring adherence to industry standards and regulations.
Implement safety protocols and ensure compliance with occupational health and safety guidelines, resulting in a reduction in workplace accidents.
Creating detailed drawings, schematics, or prototypes.
Conduct tests and experiments on prototypes or existing systems to gather data and analyze performance.
Record and interpret results, making recommendations for improvements.
Maintain accurate and detailed records of testing procedures, results, and any modifications made during the development process. This documentation is crucial for future reference and compliance.
Operate and maintain various tools, instruments, and equipment used in the engineering process. Calibration and troubleshooting.
Work closely with engineers and other team members to troubleshoot issues, brainstorm solutions, and ensure that projects are progressing according to schedule.
Monitor and ensure the quality of products or systems by implementing quality control measures and adhering to industry standards and regulations.
Assemble and test prototypes, making adjustments as needed. Provide feedback to engineers for further refinement.
Environmental Health and Safety
Developed and implemented company-wide EHS programs, resulting in a reduction in workplace incidents.
Conducted regular safety inspections, identified potential hazards, and implemented corrective measures to mitigate risks.
Collaborated with cross-functional teams to design and deliver safety training programs, ensuring all employees were well-informed and compliant with safety protocols.
Led incident investigations, root cause analyses, and implemented corrective actions to prevent recurrence.
Maintained up-to-date knowledge of local, state, and federal regulations to ensure compliance in all EHS activities.
Implemented waste management strategies, reducing environmental impact and achieving improvement in waste disposal efficiency.
Alarm Service Technician II
ADT Security Services
San Jose, CA
02.2015 - 01.2017
Conducted installation, maintenance, and troubleshooting of ADT security systems for residential and commercial clients.
Demonstrated proficiency in configuring and programming security panels, cameras, and access control systems to meet client specifications.
Responded promptly to service calls and effectively resolved technical issues, ensuring minimal downtime for clients.
Collaborated with clients to provide comprehensive training on system usage and functionality.
Conducted regular system inspections and preventive maintenance to ensure optimal performance.
Implemented system upgrades and software updates to enhance security features.
Maintained accurate records of service activities, equipment inventory, and customer interactions.
Performed onsite repair of equipment at customer locations.
Troubleshot electrical circuits using schematics and diagrams.
Lead Sales Associate
Kelly Moore Paints
Mountain View, CA
04.2013 - 02.2015
Lead a dynamic sales team by providing guidance, training, and motivation to achieve and exceed monthly sales goals.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Conduct product knowledge training sessions for team members to ensure a high level of expertise in Kelly Moore Paints' product offerings.
Fostered a customer-focused environment, resulting in consistently positive customer feedback and increased customer loyalty.
Utilize excellent interpersonal and communication skills to address customer inquiries, provide product recommendations, and resolve issues to ensure customer satisfaction.
Monitor inventory levels and collaborate with the management team to optimize stock levels, reducing instances of stockouts and overstock.
Education
Some College (No Degree) - Music Theory and Composition
West Valley College
Saratoga, CA
Some College (No Degree) - Design And Manufacturing Technologies
De Anza College
Cupertino, CA
Skills
Problem Solving
Client Relations
System Troubleshooting
Blueprint Reading
Equipment Programming and Calibrating
Effective Customer Communication
Timeline
Lead Commercial Installation Technician
Everon formally ADT Commercial
03.2022 - Current
Associate Test Engineer
KLA Tencor
01.2021 - 02.2022
Engineering Technician Supervisor/Environmental Health and Safety Specialist
Clearist INC.
02.2017 - 01.2021
Alarm Service Technician II
ADT Security Services
02.2015 - 01.2017
Lead Sales Associate
Kelly Moore Paints
04.2013 - 02.2015
Some College (No Degree) - Music Theory and Composition
West Valley College
Some College (No Degree) - Design And Manufacturing Technologies
De Anza College
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