Alejandro Martinez
Phoenix,AZ
Summary
Seasoned Customer Service Representative with a proven track record at Carvana, adept in conflict resolution and critical thinking. Skilled in both customer service and forklift operations, demonstrating exceptional problem-solving abilities and bilingual proficiency. Achieved increased customer loyalty through empathetic engagement and efficient dispute resolution, showcasing a commitment to excellence and a deep understanding of employer-desired skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Carvana
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Forklift Operator
Amerimax
09.2017 - 09.2019
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Dispensary Assistant
Livwell Dispensary
08.2015 - 07.2017
- Collaborated with coworkers to maintain a clean, organized, and efficient workspace for optimal productivity.
- Stayed updated on industry trends and evolving regulations by attending relevant training sessions and workshops regularly.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
Cashier
Walmart
06.2013 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
General Studies -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZAll Basics - All Basics
Ecademie High School
Phoenix, AZ05.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Product Knowledge
- Product Sales
- Forklift Certified
- Bilingual
Timeline
Customer Service Representative
Carvana
11.2021 - Current
Warehouse Forklift Operator
Amerimax
09.2017 - 09.2019
Dispensary Assistant
Livwell Dispensary
08.2015 - 07.2017
Cashier
Walmart
06.2013 - 07.2015
General Studies -
Maricopa Community Colleges, South Mountain Community College
All Basics - All Basics
Ecademie High School