Alejandro Meza
Buena Park,CA
Summary
Hardworking, reliable, and highly motivated employee eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Fluent in Spanish.
Overview
22
22
years of professional experience
Work History
HEALTH OUTREACH SPECIALIST II
CareMore/Anthem
02.2012 - 05.2023
- Researched medical records through EHR to determine if patients need outreach for preventive health measures
- Outreached to members to scheduled and coordinate medical appointments
- Submitted medical authorizations for preventive health procedures
- Utilized effective communication techniques when interacting with patients and medical staff
- Department Liaison in charge of 84 staff members from 2015 to 2020
- Assisted in training and creating training materials for new and existing employees
- Assisted management in interviewing prospective employees
- Quality Assurance auditor assisted management with screening department phone calls and call documentation
- Maintained a success rate of 85% for appointment scheduling.
Assist Office Manager
SNR Properties Inc.
07.2009 - 01.2012
- Managed the day-to-day administrative operations of the company.
- Processed and distributed payroll.
- Updated and maintained files.
- Opened and closed the office.
- Answered incoming phone calls.
- Handled all property management duties.
- Screened tenant applications.
- Processed credit reports.
- interviewed potential apartment managers, handymen, and maintenance staff.
- Scheduled evictions.
- Scheduled appointments to show vacant apartments and rental homes.
- Conducted initial walk-through with new tenants.
- Generated detailed reports on unit condition.
- Obtained pricing estimates for repairs.
- Conducted bank deposits
Customer Service Representative
Bruck Lighting Systems
01.2006 - 06.2009
- Accepted a high volume of incoming phone calls in a call center environment.
- Processed purchase orders, returned merchandise authorizations and project quotations.
- Managed and maintained accounts.
- Responded to general product inquiries, and contacted clients to advise of new products or pricing.
- Assisted customers with technical issues and troubleshooting equipment.
Claims Adjuster
Robert Moreno Insurance Services
11.2000 - 12.2006
- Responsible for confirming policy coverage.
- Reviewing property damage and auto collision reports.
- Obtaining and reviewing police reports and photos of vehicle damage and accident scenes.
- Worked closely with independent investigators to determine claim liability.
- Negotiating, and settling 1st and 3rd party claims.
- Reviewing insurance policies with the insured.
- Calculating and determining total losses.
- Assessing and calculating damage crash values.
Education
HIGH SCHOOL DIPLOMA -
Savanna High School
06.1995
Skills
- Problem Solving
- Multitasking Abilities
- Organizational Skills
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Reliability
- Self Motivation
- Professionalism
- Excellent Communication
References
References available upon request
Languages
Spanish
Professional Working
Timeline
HEALTH OUTREACH SPECIALIST II
CareMore/Anthem
02.2012 - 05.2023
Assist Office Manager
SNR Properties Inc.
07.2009 - 01.2012
Customer Service Representative
Bruck Lighting Systems
01.2006 - 06.2009
Claims Adjuster
Robert Moreno Insurance Services
11.2000 - 12.2006
HIGH SCHOOL DIPLOMA -
Savanna High School
Similar Profiles
Jaqueline Rodriguez-CortezJaqueline Rodriguez-Cortez
Care Coordinator at Anthem| CareMore HealthCare Coordinator at Anthem| CareMore Health
PATRICIA ESTRADAPATRICIA ESTRADA
Senior Network Support Manager at ANTHEM CAREMORE - MEDICARE ADVANTAGE PLANSenior Network Support Manager at ANTHEM CAREMORE - MEDICARE ADVANTAGE PLAN
Lisa SarinanaLisa Sarinana
Membership Manager II at Elevance Health(FKA Anthem, Inc,FKA CareMore Hlth)Membership Manager II at Elevance Health(FKA Anthem, Inc,FKA CareMore Hlth)