Alejandro Milian
Miami,FL
Summary
With over 6 years of experience in Virtual Merchandising within the retail industry, I bring a strong operational mindset and a deep understanding of consumer behavior to digital user experience strategies. My background has equipped me with advanced technical skills, proven leadership capabilities, and a sharp eye for product operations. I excel at cross-functional collaboration, driving business goals through data-informed decision-making, team alignment, and seamless execution across digital and physical platforms.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Kendu Corp.
01.2024 - Current
- Drove revenue growth by nurturing key client relationships and identifying upsell opportunities, contributing to a 15% increase in sales from existing accounts.
- Enhanced client satisfaction by optimizing account management workflows, leading to a 20% reduction in service-related escalations and improved operational consistency.
- Informed strategic decisions by analyzing market trends and client insights, supporting initiatives that led to a measurable increase in client retention and competitive positioning.
Customer Service Account Manager
Tuuci
06.2022 - 05.2023
- Built and maintained strong customer relationships by delivering timely, tailored solutions, resulting in improved client retention and increased repeat business.
- Partnered with engineering teams to address and resolve complex technical issues, contributing to a 15% improvement in resolution times and a measurable boost in customer satisfaction scores.
- Improved team productivity by streamlining communication and resource alignment, leading to faster project turnaround times and consistent early delivery on key initiatives.
Assistant Manager
lululemon
06.2017 - 05.2022
- Oversaw daily operations including scheduling, payroll, cash handling, sales forecasting, and task delegation, contributing to a 12% increase in overall sales and improved operational efficiency within the first year.
- Led Visual Merchandising initiatives for major sales events like Black Friday and Boxing Day, driving a 20% spike in event-related revenue and enhancing in-store customer experience.
- Developed and launched a Community Strategy that grew local engagement by 30%, expanded the ambassador pipeline by 25%, and significantly boosted brand visibility and community impact.
Education
Associates - Business Intelligence Specialist
Miami Dade College
Miami, FLSkills
- Microsoft Office
- Client relationship building
- Business development
- Cross-functional collaboration
- Revenue generation
- Problem-solving
Languages
English
Spanish
Timeline
Key Account Manager
Kendu Corp.
01.2024 - Current
Customer Service Account Manager
Tuuci
06.2022 - 05.2023
Assistant Manager
lululemon
06.2017 - 05.2022
Associates - Business Intelligence Specialist
Miami Dade College
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