Alejandro Miranda
Olive Branch,MS
Summary
Dynamic leader and problem-solver with a track record of process improvement and team development at Amazon. Excelled in safety management and critical thinking, driving workflow optimization and surpassing goals. Proven ability in mentoring and skill enhancement, leading teams of up to 100 to achieve and exceed operational targets.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
09.2022 - Current
- Mentored staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Managed teams of up to 100 associates during high volume months.
Fulfillment Associate
Amazon
11.2021 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
Lead Chef
Chili's Restaurant
01.2020 - 11.2021
- Organized team-building activities for staff members to promote camaraderie and strengthen workplace relationships.
- Demonstrated exceptional leadership skills while supervising a team of chefs and kitchen staff members during peak service hours.
- Enhanced culinary quality by developing innovative recipes and refining existing menu items.
- Managed inventory control systems to reduce waste and maintain optimal stock levels for daily operations.
- Optimized kitchen workflow by designing efficient workstation layouts and equipment placement.
- Increased customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
No Degree -
Amos Alonzo Stagg High School
Palos Hills, IL05-2017
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Process Documentation
- Process flows
- Process Improvement
- Multitasking and Time Management
- Fast Learner
- Critical Thinking
Timeline
Process Assistant
Amazon
09.2022 - Current
Fulfillment Associate
Amazon
11.2021 - Current
Lead Chef
Chili's Restaurant
01.2020 - 11.2021
No Degree -
Amos Alonzo Stagg High School