Alejandro Morales
Ukiah,CA
Summary
Dynamic and results-oriented where I excelled in customer service and sales techniques. Leveraged bilingual abilities and attention to detail to enhance customer satisfaction and drive sales. Proven track record in relationship building and complex problem-solving, contributing to significant improvements in client engagement and operational efficiency.
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
8
8
years of professional experience
Work History
Sales Tech Associate
Staples
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed strong client rapport to drive repeat transactions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Operating printing machines to produce printed materials.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Lab Assistant
Alpha Analytical Laboratories Inc.
11.2021 - 02.2022
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
Cashier
Safeway
08.2017 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Ukiah High School
Ukiah, CA06.2020
Skills
- Customer service
- Bilingual
- Time management
- Attention to detail
- Computer skill
- Driver’s license
- Fast learner
- Customer interaction
- Cash handling
- Complex Problem-solving
- Decision-making
- Relationship building
- Flexible schedule
- Client engagement
- Product merchandising
- Sales techniques
- Supporting sales staff
- Honest and dependable
- Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Tech Associate
Staples
08.2022 - Current
Lab Assistant
Alpha Analytical Laboratories Inc.
11.2021 - 02.2022
Cashier
Safeway
08.2017 - 02.2021
High School Diploma -
Ukiah High School