Alejandro Moreno
Houston,TX
Summary
Driven professional with a proven track record at 2020 Companies, enhancing retail operations and customer satisfaction through strategic thinking and effective team leadership. Excelled in building relationships and employing marketing strategies, achieving significant improvements in product awareness and service delivery. Skilled in Microsoft Office and customer empathy, adept at fostering team collaboration and driving results. Industrious Marketing Specialist offering 5 years of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, and project management in his time working alongside Samsung and Best Buy Management.
Overview
7
7
years of professional experience
Work History
Lead Samsung Experience Consultant
2020 Companies
10.2018 - Current
- Researched and resolved issues and appeals to facilitate prompt resolution.
- Tracked key performance indicators to measure success of campaigns.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Conducted routine outreach to support understanding of policies and procedures.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Increased product awareness by conducting engaging and informative demonstrations in various retail settings.
- Delivered comprehensive product training to retail staff, ensuring accurate knowledge and enthusiasm for the brand.
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Directed and supported consumer and retail activity by working closely with the management team.
- Coached employees at all levels of the organization on effective communication techniques which ultimately led to better team collaboration.
- Built strong relationships with key players, fostering trust and collaboration between parties involved in the project life cycle.
- Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
- Employed time-management techniques effectively prioritizing daily tasks required for managing a retail business.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Collaborated with cross-functional teams to implement successful retail initiatives and campaigns.
Team Member
Burger King
10.2017 - 11.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Hastings High School
Houston, TX06.2018
Skills
- Strategic Thinking
- Design thinking
- Brand strategy
- Performance Tracking
- Customer Service
- Team Collaboration
- Team Leadership
- Relationship Building
- Microsoft Office
- Branding
- Marketing Strategies
- Customer Empathy
Timeline
Lead Samsung Experience Consultant
2020 Companies
10.2018 - Current
Team Member
Burger King
10.2017 - 11.2017
High School Diploma -
Hastings High School