Alejandro Muro
Hondo,TX
Summary
Marine Corps veteran with 11+ years of progressively responsible experience in federal administrative analysis, regulatory compliance, eligibility evaluations, and inter-agency coordination for high-stakes personnel actions impacting national security and public safety. Proven in problem analysis, data verification, fraud detection, and drafting clear decisions under tight deadlines. Excel at upholding laws and policies in DOD environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Help Desk Lead
ASM Research (DOD Contractor)
04.2021 - Current
- Conduct thorough reviews of user access requests and system applications for a federal global health program, verifying eligibility against regulations, identifying inconsistencies/fraud risks, and ensuring compliance with DHS-equivalent security standards.
- Perform security checks using government systems (Active Directory, ServiceNow), including alias/file searches for criminal behavior indicators and vetting for thousands of individuals/civilian end-users to prioritize national security.
- Exercise judgment in triaging complex issues, escalating to developers/agencies as needed; draft logical, evidence-based resolutions and correspondence that align with policies and reduce discrepancies by 20%.
- Serve as primary liaison to federal clients and cross-functional teams (e.g., program managers, subject matter experts), providing direct support akin to CBP/ICE coordination for issue resolution and policy adherence.
- Research operating instructions, precedent cases, and regulatory updates to interpret eligibility criteria; author procedure manuals, FAQs, and knowledge articles communicating standards and procedures.
- Train and mentor 15+ analysts on adjudication protocols, system navigation, and discretionary decision-making; developed rotational program enhancing team independence and accuracy.
- Currently lead a federal help desk team conducting security checks and access vetting for global programs.
- Committed to enforcing lawful pathways and ensuring system integrity.
Administrative Specialist (S-1)
Wounded Warrior Battalion – East, USMC
11.2017 - 09.2019
- Evaluated eligibility for medical, financial, and transition benefits for over 50 wounded or ill Marines and their families, verifying documentation, conducting interviews to assess credibility, and detecting potential misuse per DoD/VA policies.
- Researched and interpreted HR laws, legislative history, and precedent decisions (e.g., UCMJ compliance) to determine entitlements under federal acts; drafted well-organized decisions on pay, promotions, and travel reimbursements.
- Coordinated with multi-agency partners (VA, DoD medical, chaplains) for resource support; streamlined workflows, reducing processing errors by 20%, and enhancing public safety outcomes.
- Updated administrative systems and security reports for personnel files, conducting background-aligned checks to ensure regulatory compliance and national security.
Administrative Specialist (S-1)
2D Battalion, 8th Marine Regiment, USMC
07.2013 - 07.2017
- Processed HR applications for over 1,000 service members, including preliminary examinations of pay and promotion petitions, evidence evaluation, and fraud risk identification using Excel-based tracking systems.
- Planned independent research on eligibility under the Immigration and Nationality Act-adjacent military regulations; wrote complex legal opinions and reports for supervisors, ensuring logical application to case facts.
- Facilitated inter-departmental meetings to interpret policies and enforce compliance; provided direct assistance to command personnel, upholding integrity in high-volume, security-sensitive environments.
- Implemented a tracking system, reducing discrepancies by 20%; gathered data on trends to recognize solutions, organize workloads, and communicate findings orally and in writing for timely adjudicative decisions.
- Evaluated eligibility for medical, financial, and transition benefits for 50+ wounded or ill Marines and their families, verifying documentation, conducting interviews to assess credibility, and detecting potential misuse per DOD/VA policies.
- Researched and interpreted HR laws, legislative history, and precedent decisions (e.g., UCMJ compliance) to determine entitlements under federal acts; drafted well-organized decisions on pay, promotions, and travel reimbursements.
- Coordinated with multi-agency partners (VA, DOD medical, chaplains) for resource support, mirroring CBP/ICE collaboration; streamlined workflows reducing processing errors by 20% and enhancing public safety outcomes.
- Updated administrative systems and security reports for personnel files, conducting background-aligned checks to ensure regulatory compliance and national security.
Education
Bachelor of Science - Leadership Studies
Palo Alto College
San Antonio, TX12.2027
High School Diploma -
William J. Brennan High School
San Antonio, TX08-2012
Certification
- Leadership & Management Development Course – USMC (Regulatory interpretation, decision-making), 2017
- Primary Leadership Course (Risk assessment, counseling, compliance) – USMC, 2015
- Scrum Master Certified (SMC) – ScrumStudy #996508 (Process analysis/optimization), exp. Oct 2026
- Lean Six Sigma Yellow Belt (Fraud detection, efficiency) – U.S. Army Medical Command, 2019
- OSHA 10-hour Certification (Safety protocols)
Additional Information
- Active Secret Security Clearance (renewed 2023; eligible for confidential/required drug screening)
Timeline
Help Desk Lead
ASM Research (DOD Contractor)
04.2021 - Current
Administrative Specialist (S-1)
Wounded Warrior Battalion – East, USMC
11.2017 - 09.2019
Administrative Specialist (S-1)
2D Battalion, 8th Marine Regiment, USMC
07.2013 - 07.2017
Bachelor of Science - Leadership Studies
Palo Alto College
High School Diploma -
William J. Brennan High School