Alejandro Naranjo
Kissimmee,FL
Summary
Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations.
Overview
3
3
years of professional experience
Work History
Valet Cashier/Dispatcher
Bags Inc/ Disney
05.2024 - Current
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
- Parked customer vehicle in secure lot area to minimize theft and damage.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Tracked vehicles and inventory to prevent loss or damage.
- Explained car retrieval procedure to reduce confusion and expedite process.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Show Attendant
SeaWorld Parks & Entertainment
01.2024 - Current
- As a Show Attendant at Sea World Theme Park, I served as an integral part of the guest experience team, ensuring the smooth operation and enjoyment of live shows and attractions
- My responsibilities included:
- Providing exceptional guest service by warmly greeting visitors, assisting with inquiries, and maintaining a friendly and welcoming atmosphere
- Facilitating the seating process, guiding guests to their designated areas
- Assisting with crowd control and managing guest flow to enhance the overall safety and enjoyment of the show experience
- Maintaining cleanliness and organization in show areas, including seating areas, queues, and backstage spaces
Food and Beverage Server
The Walt Disney Company
03.2022 - 03.2023
- As a Food and Beverage Server at Disney World Resort, I played a pivotal role in creating unforgettable dining experiences for guests from around the world
- My role included a variety of responsibilities:
- Delivering exceptional guest service with a touch of Disney magic, ensuring every visitor felt welcomed and valued throughout their dining experience
- Taking and accurately processing guest orders, making menu recommendations, and accommodating special dietary needs or requests with attentiveness and care
- Engaging guests with enthusiasm and charisma, enhancing their visit with personalized interactions, fun trivia, and recommendations for other Disney attractions and experiences
- Collaborating closely with kitchen staff and fellow servers to ensure seamless communication
- Maintaining cleanliness and organization in dining areas, including tables, chairs, condiment stations, and serving trays
- Adhering to all food safety regulations and protocols, including proper handling of food items, sanitation procedures, and compliance with health department guidelines
Education
High School Diploma -
Freedom High School
Orlando, FL05.2020
Skills
- Guest Services
- Cash Handling
- Serving Experience
- POS systems
- Item scanning
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Cashier/Dispatcher
Bags Inc/ Disney
05.2024 - Current
Show Attendant
SeaWorld Parks & Entertainment
01.2024 - Current
Food and Beverage Server
The Walt Disney Company
03.2022 - 03.2023
High School Diploma -
Freedom High School
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