Alejandro Nieto Aleman
Concord,NC
Summary
I bring a strong blend of technical expertise, customer service, sales, and management skills to roles in engineering, quality control, and customer relations. My background includes precise product testing, meticulous attention to detail, and a commitment to solving problems and satisfying customers. Known for reliability and versatility across automotive, engineering, sales, and management sectors.
Overview
5
5
years of professional experience
Work History
Engineer Technician
Geo Technology Associates
01.2024 - 07.2024
- Collaborated on cross-functional teams for efficient project management, meeting project deadlines consistently.
- Maintained accurate records of equipment calibration, inspection results, and completed repairs for regulatory compliance purposes.
- Enhanced product quality with thorough testing procedures and detailed documentation.
- Performed work according to project schedules and high quality standards.
- Ensured quality control through rigorous testing and analysis of materials used in construction projects.
Automotive Technician & Automotive Service Advisor
Aguilar Auto Repair and Sales
08.2023 - 01.2024
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Service Advisor
Muffler Masters
12.2021 - 07.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Increased sales revenue by implementing effective sales strategies and cultivating strong client relationships.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Automotive Technician & Automotive Service Advisor
Aguilar Total Auto Repair
09.2019 - 12.2021
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Pennfoster High School
Scranton, PA12.2019
Skills
- Customer Support
- Maintenance and repairs
- Deadline Management
- Quality Control
- Product Inspections
- Project Management
- Materials Testing
- Technical specifications
- Commercial Sales
- Sales strategy assistance
- Sales preparation
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Engineer Technician
Geo Technology Associates
01.2024 - 07.2024
Automotive Technician & Automotive Service Advisor
Aguilar Auto Repair and Sales
08.2023 - 01.2024
Automotive Service Advisor
Muffler Masters
12.2021 - 07.2023
Automotive Technician & Automotive Service Advisor
Aguilar Total Auto Repair
09.2019 - 12.2021
High School Diploma -
Pennfoster High School
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