Summary
Overview
Work History
Education
Skills
Vendor Knowledge
Timeline
Generic

Alejandro Ors

Summary

Adept at transforming customer needs into premium technology solutions, my tenure at Best Buy showcases a strategic mindset and exceptional client relationship building. Leveraging technical understanding and verbal communication, I exceeded sales goals and fostered brand loyalty, demonstrating a commitment to excellence and a detail-oriented approach to product demonstration and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Premium Sales Designer

Best Buy
04.2021 - 06.2024
  • Provided expertise and design proposals to customers seeking premium technology solutions in audio, video, shades, lighting, outdoor, control automation, furniture, internet, built-in appliances and more.
  • Conducted sales both in retail stores and in homes, including third-party businesses within assigned market.
  • Partnered with brand vendors to coordinate all aspects of each project from beginning to end.
  • Oversaw product delivery, installation and implementation to build and maintain customer relationships.
  • Engaged with customers to understand their needs, preferences and budget to provide expert advice and recommendations
  • Maintained expert knowledge of all products within premium category, including specifications, features and benefits
  • Stayed informed about latest technology trends and product releases through continuous learning and professional development.
  • Handled customer inquiries, complaints and returns professionally, ensuring a positive experience.
  • Used effective time management strategies to optimize daily tasks and responsibilities.

In Home Advisor Level 2

Best Buy
07.2017 - 04.2021
  • Guided customers through complex solutions across multiple product categories and services in home, in-store, and virtually.
  • Created custom home solutions (designs not exceeding $30k) and handed off complex/high dollar solutions to Premium Designers when appropriate.
  • Seamlessly incorporated knowledge across all categories to build broader, more impactful solutions.
  • Exercised relationship skills and adaptation when navigating between tcustomers' home, retail stores, and virtual environments.
  • Built client relationships and practiced consistent follow-up within personalized book of business to understand the client and their future needs.
  • Managed the customer interaction from pre-call, to walk-through, to installation and post-sale follow up.

Magnolia Home Theater Sales Supervisor

Best Buy
06.2013 - 07.2017
  • Helped to drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Delivered on all aspects of sales experience through all touch points inside and outside of store.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Integrated partnerships and third party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
  • Engaged customers using selling skills to build complete solutions while maintaining a balance of efficiency and service.
  • Motivated, coached, recognized, and performance managed employees to reach their full potential.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Monitored daily sales performance and provided feedback to each team member.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Magnolia Home Theater Sales Specialist

Best Buy
10.2009 - 06.2013
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Received highest level of training and completed Magnolia sales certification.
  • Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
  • Organized products on racks and displays with focus on visual appeal and brand standards.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.

Education

Business

Metropolitan State University of Denver
Denver, CO
2013

Associates Certificate - Fire Science

Red Rocks Community College
Denver, CO
2011

High School Diploma -

Eaglecrest High School
Centennial, CO
05.2004

Skills

  • Product Demonstration
  • Brand Awareness
  • Technical understanding
  • Client Relationship Building
  • Goal-Oriented
  • Dealing with ambiguity
  • Teamwork
  • Problem solving
  • Solution oriented
  • Strategic mindset
  • Detail Oriented

Vendor Knowledge

Audio

  • Mcintosh, Massimo group(Marantz, Bowers etc), Sonance, Harman International group(Arcam,JBL etc), KEF, Martin Logan, Devialet, REL, SVS, Sony, Sonos

Video 

  • All residential panel manufactures (also includes some monitors for business),
  • Projectors-JVC, Epson, Sony, Samsung.

Custom Parts/Accys

  • Atlona, Audioquest,Furman, Snap av group, Legrand group (Middle-atlantic, Sanus etc)

Control and Network

  • Netgear, Ruckus, Luxul, Savant, URC, older versions control 4

Furniture

  • Salamander Designs, BDI, Lovesac, Solid steel

Lighting/Shades

  • Lutron, SI, Savant/GE

Acoustic treatment 

  • Acoustic geometry, Acoustic innovations

Timeline

Premium Sales Designer

Best Buy
04.2021 - 06.2024

In Home Advisor Level 2

Best Buy
07.2017 - 04.2021

Magnolia Home Theater Sales Supervisor

Best Buy
06.2013 - 07.2017

Magnolia Home Theater Sales Specialist

Best Buy
10.2009 - 06.2013

Business

Metropolitan State University of Denver

Associates Certificate - Fire Science

Red Rocks Community College

High School Diploma -

Eaglecrest High School

Similar Profiles

CREATE PROFILE
Alejandro Ors