Alejandro Pascazzi
Miami
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Operations Service Manager
Burlington Coat Factory
10.2023 - Current
- Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.
- Manages the overall execution of operations and receiving SOPS, including the continuous flow process.
- Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
- Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
Manager
CVS Pharmacy
07.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Store Manager in Training
CVS Pharmacy
07.2020 - 07.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Operations Manager
CVS Pharmacy
03.2018 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Shift Supervisor
CVS Pharmacy
09.2015 - 03.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
Realtor Assistant
Suncoast Beach Realty
01.2016 - 01.2017
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Assisted clients in home staging and overall preparation for real estate sales.process
Education
Bachelor of Science - Communications
Liberty University
Lynchburg, VA12.2003
Skills
- Manage Budgets
- Sales and Marketing
- Control of Expenses
- Coordinate Events
- Fire Safety Regulations
- Train Employees
- Environmental Policy
- Set Organizational Policies
- Graphic Design
- Quality Standards
- Health and Safety Regulations
- Team Leadership
- Order Supplies
- Staff Management
- Corporate Social Responsibility
- Customer Service
- Information Confidentiality
- Managing Terminations
- Assist Customers
- Time Management
- Managing Cash Register
- Monitor Equipment
- Coaching and Mentoring
- Process Payments
- Adobe Systems Adobe Acrobat
- Microsoft Word
- Adobe Systems Adobe InDesign
- Office Management
Timeline
Operations Service Manager
Burlington Coat Factory
10.2023 - Current
Manager
CVS Pharmacy
07.2021 - 09.2023
Store Manager in Training
CVS Pharmacy
07.2020 - 07.2021
Operations Manager
CVS Pharmacy
03.2018 - 07.2020
Realtor Assistant
Suncoast Beach Realty
01.2016 - 01.2017
Shift Supervisor
CVS Pharmacy
09.2015 - 03.2018
Bachelor of Science - Communications
Liberty University