Arely Ledesma
Summary
Supervise children on their daily activities, support other staff, conduct headcount to ensure all children are accounted for, update bed roster with bed movements/new placements of children, report and document any type of incident regarding children.
Overview
6
6
years of professional experience
Work History
Youth Care Worker
Southwest Key Programs- Casa Padre
08.2021 - 11.2023
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Listened to clients' concerns and provided encouragement and support.
- Determined clients' risk of self-harm or other dangerous behaviors.
Customer Care Agent
BlueWave
02.2021 - 12.2021
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier Team Lead
Jack In The Box
02.2018 - 09.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on sales software system operation.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Cashier
Little Caesars
06.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently.
- Operated and sanitized kitchen and food preparation equipment.
- Provided customers with information on specials and discount deals.
- Assisted counter staff in packing ready orders and distributing to customers.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX2017
Skills
- Shelter Arrangements
- Abuse Identification
- Youth Advocacy
- Program Evaluation
- Youth Supervision
- Staff Training
- Bilingual
- Cashier
- Customer Care
- People Person
- High-Energy Attitude
- Technical Skills
- Sales Expertise
Timeline
Youth Care Worker
Southwest Key Programs- Casa Padre
08.2021 - 11.2023
Customer Care Agent
BlueWave
02.2021 - 12.2021
Cashier Team Lead
Jack In The Box
02.2018 - 09.2020
Cashier
Little Caesars
06.2017 - 03.2018
High School Diploma -
Veterans Memorial Early College High School
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