Alejandro Pizana
Laredo,TX
Summary
Dynamic technician with expertise in advanced repair techniques. Leveraging strong communication and critical thinking skills, skilled with most hand held and power tools. Proven ability to enhance customer satisfaction through effective problem-solving and strong diagnostic skills. Skilled in hardware and software installation and some electrical troubleshooting, consistently delivering custom solutions and maintaining high safety standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Advance Repair Agent
Best Buy, Geek Squad
08.2023 - Current
- Assisted in training new technicians, sharing expertise in advanced repair techniques and best practices.
- Updated knowledge continuously through attending industry workshops, trade shows, and online courses relevant to advanced device repair techniques.
- Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
- Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders.
- Developed custom repair solutions for unique or challenging cases, leading to successful outcomes for clients.
- Enhanced customer satisfaction by diagnosing and repairing complex electronic devices.
Technician
Main Event
06.2021 - 01.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of .
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
Material Handler
Laredo Cold Storage
09.2019 - 09.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Education
Cyber Security - Computer Science
Laredo Community College
Laredo, TXHigh School Diploma -
Dr Leo Cigarroa High School
Laredo, TX05.2018
Skills
- Excellent communication techniques
- Problem identification
- Logical reasoning
- Critical thinking and judgment
- Flexibility and adaptability
- Workplace adaptability
- Hand and power tools use
- Hand and power tools safety
- Electrical diagnostics
- Computer and systems diagnostics
Timeline
Advance Repair Agent
Best Buy, Geek Squad
08.2023 - Current
Technician
Main Event
06.2021 - 01.2025
Material Handler
Laredo Cold Storage
09.2019 - 09.2020
Cyber Security - Computer Science
Laredo Community College
High School Diploma -
Dr Leo Cigarroa High School
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