Alejandro Ponce
Pine Castle,FL
Summary
Cooperative forklift operator with several years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Forklift Operator
Titan America
Orlando, FL
11.2019 - 07.2025
- Operated forklifts to transport materials across the production facility.
- Conducted daily inspections of forklift equipment for safety compliance.
- Loaded and unloaded trucks efficiently to maintain workflow.
Front Desk Receptionist
Fantasy World Resort
Orlando, FL
08.2017 - 07.2019
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed multi-line phone system to direct calls and take messages efficiently.
- Coordinated reservations and provided information about resort amenities and services.
- Assisted guests with inquiries, resolving issues promptly to enhance satisfaction.
- Collaborated with housekeeping to ensure rooms were prepared for incoming guests.
- Processed payments and handled cash transactions accurately at the front desk.
- Monitored guest feedback, reporting concerns to management for prompt resolution.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
Security Supervisor
True blue security
New York, New York
01.2006 - 08.2018
- Supervised daily security operations and ensured compliance with safety protocols.
- Trained and mentored security staff on emergency response procedures.
- Conducted regular inspections of premises to identify security vulnerabilities.
Sound and lighting intallations
House of sound
Newark, New Jersey
02.2009 - 05.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Luis D Brandeis
New York, New YorkSkills
- Forklift operation
- Safety compliance
- Load unloading
- Equipment inspection
Work under pressure
Great problem solver
Great people skills and communication
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Security license
- Forklift class 1-5
Accomplishments
- Employee of the month and year at fantasy world resort
- Qualified and participated in forklift state tournament
Timeline
Forklift Operator
Titan America
11.2019 - 07.2025
Front Desk Receptionist
Fantasy World Resort
08.2017 - 07.2019
Sound and lighting intallations
House of sound
02.2009 - 05.2017
Security Supervisor
True blue security
01.2006 - 08.2018
Luis D Brandeis