Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Quintana

Miami,Florida

Summary

Experienced airport retail operations leader with 8+ years in duty-free retail environments. Skilled in staff scheduling, compliance management, and team training, with a track record of improving efficiency, maintaining full coverage, and supporting strong customer service.

Overview

2
2
Languages
9
9
years of professional experience

Work History

Assistant Operations Manager

DUTY FREE AMERICAS, Miami International Airport
Miami, Florida
11.2025 - 10.2026
  • Managed daily retail operations at Duty Free Americas in Miami International Airport.
  • Coordinated staff schedules and shift coverage across three terminals and 13 operating stores to maintain full coverage.
  • Ensured compliance with airport security and duty-free regulations, verifying each store met OSHA and NFPA 1 requirements.

  • Developed process improvement plans to enhance operational efficiency, achieving reduction in hours while maintaining operational goals.

Assistant Sales Manager

DUTY FREE AMERICAS, Miami International Airport
Miami, Florida
01.2021 - 11.2025
  • Acted as Operations Manager at Hartsfield-Jackson Atlanta International Airport (July 2023), trained new staff, assessed inventory, and implemented operational strategies that contributed to a productive sales quarter.
  • Supervised associates in checkout, floor service, and airport passenger flow, enhancing customer experience and operational efficiency.
  • Trained staff on product knowledge, POS procedures, and customer service standards.
  • Opened and closed store, set up registers and secured cash, assured all airport compliance regulations were complied with on a daily basis.
  • Supported sales operations at Miami International Airport duty-free retail location by replenishing merchandise across 4 stores in North Terminal, ensuring optimal product availability for customers.

Support Supervisor

DUTY FREE AMERICAS, Miami International Airport
Miami, Florida
06.2017 - 10.2021
  • Supervised support staff, evaluating performance and providing targeted training and feedback to enhance team capabilities.
  • Coordinated staff coverage for peak travel periods and daily store operations to optimize service delivery.
  • Ensured compliance with airport security, store policies, and loss prevention procedures to maintain a safe environment.

Education

Bachelor of Arts - English

Florida International University
Miami, FL
06-2017

Skills

  • Airport operations management
  • Regulatory compliance
  • Staff scheduling
  • Inventory control
  • POS systems
  • Retail operations
  • Conflict resolution
  • Effective communication

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Operations Manager

DUTY FREE AMERICAS, Miami International Airport
11.2025 - 10.2026

Assistant Sales Manager

DUTY FREE AMERICAS, Miami International Airport
01.2021 - 11.2025

Support Supervisor

DUTY FREE AMERICAS, Miami International Airport
06.2017 - 10.2021

Bachelor of Arts - English

Florida International University
Alejandro Quintana