Experienced airport retail operations leader with 8+ years in duty-free retail environments. Skilled in staff scheduling, compliance management, and team training, with a track record of improving efficiency, maintaining full coverage, and supporting strong customer service.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Assistant Operations Manager
DUTY FREE AMERICAS, Miami International Airport
Miami, Florida
11.2025 - 10.2026
Managed daily retail operations at Duty Free Americas in Miami International Airport.
Coordinated staff schedules and shift coverage across three terminals and 13 operating stores to maintain full coverage.
Ensured compliance with airport security and duty-free regulations, verifying each store met OSHA and NFPA 1 requirements.
Developed process improvement plans to enhance operational efficiency, achieving reduction in hours while maintaining operational goals.
Assistant Sales Manager
DUTY FREE AMERICAS, Miami International Airport
Miami, Florida
01.2021 - 11.2025
Acted as Operations Manager at Hartsfield-Jackson Atlanta International Airport (July 2023), trained new staff, assessed inventory, and implemented operational strategies that contributed to a productive sales quarter.
Supervised associates in checkout, floor service, and airport passenger flow, enhancing customer experience and operational efficiency.
Trained staff on product knowledge, POS procedures, and customer service standards.
Opened and closed store, set up registers and secured cash, assured all airport compliance regulations were complied with on a daily basis.
Supported sales operations at Miami International Airport duty-free retail location by replenishing merchandise across 4 stores in North Terminal, ensuring optimal product availability for customers.
Support Supervisor
DUTY FREE AMERICAS, Miami International Airport
Miami, Florida
06.2017 - 10.2021
Supervised support staff, evaluating performance and providing targeted training and feedback to enhance team capabilities.
Coordinated staff coverage for peak travel periods and daily store operations to optimize service delivery.
Ensured compliance with airport security, store policies, and loss prevention procedures to maintain a safe environment.
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