Alejandro Quintanilla
Miami,FL
Summary
Hardworking with strong ability in costumer service seeking for a company to grow with while working on my Associate of Science Degree for Firefighter. A committed team player who also relish challenge and assumes responsibility.
Overview
10
10
years of professional experience
Work History
Shuttle Driver
University of Miami
11.2020 - Current
- Drive multiple routes picking and dropping off employees and patients to their destinations.
- Maintained safe driving habits to protect property and general public on roadways.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Kept shuttle and reception areas clean and organized.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Process Assistant
Amazon
11.2023 - 04.2025
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Monitored and reported on process performance to verify compliance with established standards.
Sales Associate
Westwood smokeshop
11.2019 - 02.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Listened to customers to understand needs and refer to optimal services.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Valet Attendant
FP Group
08.2019 - 11.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Reported unusual or unsafe situations to security for immediate attention.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Parked and returned vehicles for guests during valet service hours.
Pier Agent
PORT OF MIAMI
03.2017 - 12.2018
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Used scanners to track parcel information, condition or receipt.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
- Evaluated the customers needs and provided service options to meet their requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Kitchen Manager
McDonald
06.2015 - 03.2016
- Demonstrated effective skills in safe food handling and conducted workshops with staff to promote
- Cleanliness and safety in the kitchen
- Created the work schedule for the restaurant staff
- Encouraged a positive work environment by advocating open communication and respect
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed direct reports supervising cooks and support staff across different shifts.
Education
High School Diploma -
Lindsey Hopkins Technical College
Miami, FL08.2018
Skills
- Communication and Interpersonal Skills
- Delivery driver with years of experience
- Navigational Skills
- Efficient
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Understanding Customer Needs
- Adaptive Team Player
- Call Answering and Routing
- Computer Proficiency
- Attention to Detail
- Dependable and Cooperative
Timeline
Process Assistant
Amazon
11.2023 - 04.2025
Shuttle Driver
University of Miami
11.2020 - Current
Sales Associate
Westwood smokeshop
11.2019 - 02.2021
Valet Attendant
FP Group
08.2019 - 11.2019
Pier Agent
PORT OF MIAMI
03.2017 - 12.2018
Kitchen Manager
McDonald
06.2015 - 03.2016
High School Diploma -
Lindsey Hopkins Technical College
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