Alejandro Reyes Rodriguez
Salinas,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Dispatcher
Taylor Farms
Salinas, CA
05.2019 - Current
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
Customer Service Manager
Walmart
Gilroy, CA
03.2017 - 04.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
General Manager
Little Caesars
Salinas, CA
06.2012 - 10.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Education
High School Diploma -
Alisal High School
Salinas, CA06.2012
Skills
- Workflow Planning
- Operations Oversight
- Distribution Management
- Staff Supervision
- Leader
- Bilingual
- PC Competent
- Team Training and Development
- Supervision and Training
- Training and Coaching
- Customer Experiences
Languages
Spanish
Native/ Bilingual
Timeline
Dispatcher
Taylor Farms
05.2019 - Current
Customer Service Manager
Walmart
03.2017 - 04.2019
General Manager
Little Caesars
06.2012 - 10.2016
High School Diploma -
Alisal High School