Alejandro Reynoso
East Wenatchee
Summary
Dynamic Service Supervisor at Cintas with a proven track record in fostering team growth and enhancing customer satisfaction. Leveraging emotional intelligence and CRM expertise, I empowered teams to achieve high retention rates and resolve service challenges effectively. Committed to continuous improvement and operational excellence, I drive results through strategic coaching and mentorship.
Overview
18
18
years of professional experience
Work History
Service Supervisor
Cintas
06.2022 - Current
- Fostered a growth-focused team culture by coaching Route Service Representatives on skill development, customer service excellence, and continuous improvement.
- Led regular performance check-ins and ride-alongs to identify strengths, close skill gaps, and create personalized development plans.
- Empowered team members to take ownership of their routes by teaching problem-solving skills, effective communication, and proactive customer engagement.
- Strengthened team performance through effective onboarding, hands-on training, and mentorship for new and existing employees.
- Modeled professionalism, adaptability, and continuous learning to cultivate a high-performing, customer-centric service culture.
Route Check in Supervisor
Cintas
03.2019 - 06.2022
- Verified daily route paperwork, invoices, and product counts to ensure accuracy before and after driver return.
- Coordinated with route service reps and supervisors to resolve delivery or billing issues efficiently.
- Communicated effectively with drivers to clarify customer feedback, missing items, or service changes.
- Supported safe fleet operations by enforcing driver compliance with pre-trip and post-trip inspection procedures.
- Documented vehicle conditions and service needs in accordance with company and DOT requirements.
- Reported mechanical issues promptly and coordinated with maintenance teams to ensure timely repairs.
Route Service Sales Representative
Cintas
12.2017 - 03.2019
- Built and maintained strong customer relationships, identifying needs and offering product or service solutions to enhance customer operations.
- Drove route-based revenue growth by consistently identifying customer needs and presenting tailored product and service upgrades.
- Built and nurtured strong customer relationships, leading to high retention rates and expanded account penetration.
- Resolved service challenges quickly to maintain customer satisfaction and protect recurring revenue.
- Resolved customer concerns promptly by troubleshooting service issues, coordinating with internal teams, and ensuring high satisfaction levels.
Ultraclean Service Representative
Cintas
09.2016 - 12.2017
- Performed specialized UltraClean deep-cleaning services using high-pressure rinsing, chemical application, and vacuum extraction to restore restrooms to a sanitary, odor-free condition.
- Ensured consistent quality and compliance by following Cintas safety protocols, chemical handling standards, and equipment operation procedures.
- Delivered professional on-site service while maintaining strong customer communication, timely service execution, and a clean, organized work environment.
- Collaborated with route/service teams to optimize workflow and meet daily service targets, contributing to overall route efficiency.
Inventory Specialist
Hastings Entertainment Inc
06.2014 - 09.2016
- Organized inventory storage to facilitate easy access and accurate stock counts.
- Executed inventory audits to verify stock levels and identify discrepancies.
- Collaborated with suppliers to ensure timely delivery of inventory and minimize delays.
- Implemented data analysis techniques to identify trends and improve inventory turnover.
- Assisted in training new staff on inventory management procedures and best practices.
- Maintained accurate records of inventory movements to support financial reporting.
- Utilized inventory management software to track stock levels and generate reports.
- Ensured compliance with quality control standards during inventory handling and storage.
Customer Service Representative
Hastings Entertainment Inc
10.2009 - 06.2014
- Assisted customers with order processing, ensuring accurate and timely fulfillment of requests.
- Managed customer inquiries, providing detailed information about products and services offered.
- Resolved customer complaints through effective communication, enhancing overall customer satisfaction.
- Educated customers on product features and benefits, fostering informed purchase decisions.
- Supported team members during peak periods, contributing to a cohesive work environment.
- Maintained up-to-date knowledge of company offerings to provide accurate, relevant information.
- Addressed customer concerns promptly, resulting in improved service ratings and loyalty.
- Coordinated with inventory management to ensure product availability for customer orders.
Loader and Unloader
UPS
08.2007 - 09.2009
- Operated forklifts and pallet jacks to efficiently move materials within the warehouse.
- Followed loading procedures to ensure safe and timely dispatch of shipments.
- Collaborated with team members to streamline unloading processes and reduce turnaround times.
- Inspected cargo before loading to confirm accuracy and prevent discrepancies.
- Maintained organized work areas to enhance operational efficiency and safety.
- Executed quality control checks on shipments to ensure compliance with company standards.
- Implemented safety protocols to minimize workplace accidents and enhance team safety.
- Executed precise material handling techniques to safeguard fragile items during transport.
Education
High School Diploma -
Sylmar High School
Sylmar, CASkills
- Emotional intelligence
- Complaint handling
- Sales support
- Excellent personal service experience
- Multitasking and organization
- Customer relationship management (CRM)
- Microsoft Excel
Accomplishments
- Top 5 ranking Service Supervisor for the Northern Pacific Group
- Exceed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Supervisor
Cintas
06.2022 - Current
Route Check in Supervisor
Cintas
03.2019 - 06.2022
Route Service Sales Representative
Cintas
12.2017 - 03.2019
Ultraclean Service Representative
Cintas
09.2016 - 12.2017
Inventory Specialist
Hastings Entertainment Inc
06.2014 - 09.2016
Customer Service Representative
Hastings Entertainment Inc
10.2009 - 06.2014
Loader and Unloader
UPS
08.2007 - 09.2009
High School Diploma -
Sylmar High School