Alejandro Rios
La Puente,CA
Summary
Talented Sales Associate Effective at multi-tasking and maintaining friendly attitude Under pressure. Effectively Building loyalty and long-Term Relationships with customer While Constantly Achieving individual Sale goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operational Manager
Nordstrom Rack
01.2022 - Current
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Led cross-functional teams in the successful implementation of new systems and procedures.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
- Spearheaded initiatives promoting an inclusive work environment that valued diversity and encouraged employee engagement at all levels throughout the organization.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
Executive Leader of Assets Protection
Target
03.2019 - 01.2022
- Managed AP teams' function to provide a safe and secure environment for our team members and guests and meet financial goals of shortage and profitability in a Target store
- AP teams will do this by leading a physical security and safety culture and responding to crisis events, investigating, and resolving theft, creating awareness, and educating team members on operational shortage priorities
- At Target we believe in our team members having meaningful experiences that help them build and develop skills for a career
- The role of an Assets Protection Executive Team Leader consisted of Skills in recruiting, selecting, and talent management of hourly team members and leaders Drive total store sales and increase profitability by ensuring products are in stock and available to our customers
- Identify shortage risks in key divisions and work with other leaders to develop tactics that will reduce shortage and drive profitable Management & Leadership skills Threat Management and leadership skills Risk Management & Safety Internal & External Theft Investigations
- Public and Private sector Law Enforcement & Security Relations Training and Development of Executive Level
- Management Review and Succession Planning
- Enhanced company productivity by implementing efficient project management strategies and streamlining business processes.
- Developed a strong executive team through focused recruitment, training, and mentorship initiatives.
- Increased revenue growth by identifying new market opportunities and executing targeted sales strategies.
- Established successful partnerships with key industry players, strengthening the company''s market position and brand reputation.
- Led company expansion efforts into international markets, resulting in increased global presence and diversified revenue streams.
- Implemented innovative product development strategies that drove significant improvements in customer satisfaction ratings.
- Reduced operational costs by optimizing resource allocation and introducing cost-effective solutions across various departments.
- Improved employee engagement levels with the introduction of comprehensive professional development programs and performance-based incentives.
- Drove digital transformation efforts within the organization, streamlining operations and enhancing overall efficiency levels.
Store Manager
Ross
01.2016 - 01.2019
- Turned around a store by hiring and training associates and holding the associates accountable through coaching, verbal, and written warnings by monitoring daily behaviors to drive results
- Trained team how to drive customer service by demonstrating how to engage customers through greeting, smiling, listening to the customer needs and being friendly
- We are currently running a 99% rating on our mystery shopper visits
- Coached team by validating set assignments by each associate during each shift to drive sizing
- Currently on our mystery shop visits we have improved sizing since taking over from 4.0% to currently 1.5%
- Coached team by monitoring productivity and validating the behaviors during each shift to improve the results
- Trained stockroom team on processes to improve productivity on getting the freight to the floor in a timely manner
- Current improvement from 98% to 108% on productivity
- Decreased cost by controlling expenses and payroll by adjusting to current business trends and controlling payroll to plan and focus on the productivity of each associate by monitoring behaviors
- Decreased shrink from 1.0% to 0.11% through training and coaching processes
- Following up with MOS process and paperwork procedures
- Taught all associates on Loss Prevention awareness daily and driving shortage programs.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
Ross
11.2015 - 09.2016
- Responsible for merchandising stores utilizing Merchandising Presentation Programs
- Manages Area Supervisors and Associates to ensure the merchandising of the store is met by company standards and expectations
- Recruits, trains, and develops Associates
- Monitor the maintenance of Customer Service, Sizing and Markdowns to corporate goals
- Manages the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Area Supervisor
Ross
03.2015 - 11.2015
- Supervised a specific, assigned area of the store and its general operations and supervision when functioning as the Supervisor on Duty
- Responsible for opening and closing the store, supervising merchandise processing, markdowns, and customer service
- Managed associates throughout the store to ensure the recovery and cleanliness of the store are executed in an organized and timely manner.
Education
Skills
- Strategic Planning & Execution
- Continued Process Improvement
- Executive Leadership Coaching & Mentoring
- Crisis & Turnaround Management
- Budget Planning & Cost Reduction
- Driving Metric Results
- Staff Development & Turnover Reduction
- Building Partnership
- Validating Behaviors & Driving Results
- Regional Merchandising & Inventory Control
- Logistics Management
- Administrative Management
- Performance Improvement
- Business Forecasting
- Schedule Management
- Resource Allocation
- Customer Retention
- Data Analysis
- Customer Service Management
- KPI Tracking
- Inventory Management
- Cost Control
Timeline
Operational Manager
Nordstrom Rack
01.2022 - Current
Executive Leader of Assets Protection
Target
03.2019 - 01.2022
Store Manager
Ross
01.2016 - 01.2019
Assistant Store Manager
Ross
11.2015 - 09.2016
Area Supervisor
Ross
03.2015 - 11.2015