Alejandro Rivera

Hubert ,NC

Summary

Dynamic and customer-focused professional with a strong background at Boot Barn, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in heavy lifting and maintaining safety awareness, I consistently foster positive relationships, ensuring a welcoming environment that encourages repeat business. Punctual and reliable, I thrive in high-pressure situations.

Overview

years of professional experience

Work History

MACSONS

Laborer

12.2023 - Current

Job overview

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Boot Barn

Sales Associate

03.2022 - 10.2023

Job overview

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Swansboro Highschool
Swansboro, NC

GED

Skills

Willingness to learn
Attention to detail
Safety awareness
Heavy lifting
Time management

Job site cleanup
Punctual and reliable
Customer service
Physical strength

Timeline