Alejandro Roa
Chicago,IL
Summary
Proven IT professional with 2 years of experience at Wintrust Financial Corp, excelling in software installation, and teamwork. Demonstrated success in enhancing operational efficiency and reducing equipment downtime through expert troubleshooting and fostering collaboration. Skilled in Remote Desktop Support and promoting professional growth among team members. Ensuring great customer service is provided to all users.
Overview
7
7
years of professional experience
Work History
IT Desktop Technician
Wintrust Financial Corp
07.2022 - Current
- Work with team to complete big projects when replacing multiple devices per yearly quarters.
- Knowledgeable in with Service Now ticket system, Active Directory, Remote session, experience with using Sharepoint, Egnyte Drive and Microsoft Office and more.
- Experienced with installing software on devices such as Visual Studio/Visio/SQL/etc.
- Documenting information on tickets, and equipment trackers.
- Facilitated smooth transitions during office relocations or expansions by coordinating efficient setup/configuration of workstations within tight deadlines.
- Assisted in the development of IT policies regarding desktop management to ensure compliance with company standards and industry best practices.
- Reduced downtime by efficiently diagnosing and repairing malfunctioning equipment onsite if possible prior to replacing.
- Maintained positive relationships with users to to ensure good customer service is provided
Deposit Operations Specialist Quality Control
Wintrust Financial Corp
12.2019 - 06.2022
- Enhanced deposit operations efficiency by streamlining processes and implementing new procedure.
- Ensured timely resolution of customer inquiries by working closely with bankers and other departments as needed.
- Reviewed reports of new accounts opened on prior business date along with confirming information on documents provided.
- Uploaded and download documents for new and existing accounts when changes were done.
- Worked with team to ensure all documents and procedures were followed.
Deposit Operations Specialist Branch Capture
Wintrust Financial Corp
08.2017 - 12.2019
- Data entry for deposits and withdrawals on multiple charters.
- Handled adjustments to accounts with any discrepancies.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Analyzed performance metrics, identifying opportunities for process improvements and enhancing operational efficiency.
- Reduced error rates in deposit processing by conducting regular audits and providing staff training.
- Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
- Processed foreign items and returned mail.
Education
High School Diploma -
Kelvyn Park Highschool
Chicago, IL06.2014
Skills
- Help Desk Experience
- Remote Desktop Support
- Software Installation
- Hardware Installation
- Application and Printer support
- Backup and recovery
- Asset Management
- VoIP Support
Languages
Spanish
Native or Bilingual
Timeline
IT Desktop Technician
Wintrust Financial Corp
07.2022 - Current
Deposit Operations Specialist Quality Control
Wintrust Financial Corp
12.2019 - 06.2022
Deposit Operations Specialist Branch Capture
Wintrust Financial Corp
08.2017 - 12.2019
High School Diploma -
Kelvyn Park Highschool